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How to File Complaints Against Your Moving Company
By Tim Walker
MovingScam.com
Many people find out too late how easy it is to fall victim to a scam moving company. Knowing who to file a complaint with, and how to do it can sometimes be confusing and difficult unless you know where to turn. This article will take you step by step through the process, letting you know who to file complaints with, and how the process works.
Be sure to file a complaint with MovingScam.com using our online complaint form. If your move was an interstate move then you may also have us automatically send your complaint to the Department of Transportation's Office of the Inspector General. This saves time by eliminating a step and also makes sure that the OIG has complete information about your move.
The first government contact you need to file a complaint with is the Federal Motor Carrier Safety Administration (FMCSA). They have recently streamlined their process, and even if you have filed previously with them using their old system prior to (1/1/2003), you should file with them again. It's easy to file a complaint online using their web site at http://www.1-888-dot-saft.com/CC_Info.htm, or toll-free by phone at 1-888-368-7238.
You should also file a complaint with the Department of Transportation's Office of the Inspector General. Although they don't have a system in place that is as easy to use as the FMCSA's, you can email them at hotline@oig.dot.gov. As previously stated, this can be handled automatically for you when you file a complaint with MovingScam.com.
Next, you should find out if your mover is a member of the American Moving and Storage Association (AMSA). You can find out by calling the AMSA at 703-683-7410, or by sending them an email to info@moving.org. If your moving company is an AMSA member, then they have agreed to participate in the AMSA Arbitration Program. You should file for arbitration with the AMSA by following their guidelines on www.moving.org.
You should file a complaint with the Better Business Bureau even if the company is not a member. You can file a complaint with the BBB online using their web site at http://www.bbb.com.
It's also important to let your representatives in the US Senate, and the House of Representatives know about the abuse consumers are facing in the moving industry. While there is no formal process for filing complaints specifically about the moving industry, it is important to contact them and let them know how serious these issues are.
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Companies We Endorse
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The following are the only companies officially endorsed by MovingScam.com at this time. Our endorsement is based on the positive experiences of many consumers who have used them. MovingScam accepts referral fees from these companies.
Move your cursor over the headings for a brief explanation of each type of company and then use the links to read reviews of the companies. Click on the company name to go to that company's website.
You Load/We Drive Companies:
Full Service Moving Companies:
- Moovers, Inc.
Read Reviews
Operates nationwide with CA and NY metro offices; cross-country, shorter-distance, and local moves
- Atlas SmartMove
Offers three tiers of service for your move - Ask for your MovingScam discount!
- Suddath Relocation Systems
Read Reviews
Very large, established company operating nationwide with outstanding Florida locations that we endorse.
- Corrigan Moving Systems
Read Reviews
Midwest-based family-owned company with 80 years of experience and highly endorsed Michigan, Ohio, Chicago, and Rochester NY locations, several of which won United’s 2012 Customer Choice Awards.
- Joyce Van Lines
Read Reviews
Large, award-winning, independent 48-state carrier based in CT. Owns Callahan Bros.
- Shea Moving Corp.
Read Reviews
Family run, focuses on New York City area
- Bayshore Moving and Storage
Read Reviews
Large, long-established woman-owned company doing local, interstate, and international moves;
focuses on Philadelphia, DE, Baltimore, DC, and northern VA
- All Star Moving
Read Reviews
Mid-size, long-established; located in New York City
- Humboldt Storage and Moving
Read Reviews
Large Boston moving company founded in 1905, doing local, interstate, and international moves.
- Hilldrup Moving and Storage
Read Reviews
Large, award winning company founded in 1903 operating nationwide with seven branches including Atlanta, Charlotte, and Raleigh-Durham NC.
- Meathead Movers
Read Reviews
Mid-size award-winning company staffed by student athletes. Focuses on San Luis Obispo, Santa Barbara, Ventura, Los Angeles and Orange Counties and serves other California locations.
- Marathon Moving
Read Reviews
Mid-size Boston based award winning company. Offering local, interstate(short and long haul), and international moving and packing services.
- Andy's Transfer & Storage
Read Reviews
Mid-size; long-established; located in Los Angeles, servicing moves from Los Angeles County. An agent for North American.
Auto Transport Companies:
Auto Transport Broker:
International Moving Companies:
For more information on international moving, read this article.
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