All you have to do is search for Vivo on this site and you will see their pattern!
I have even competed against them before, and know first hand how they low ball customers and rip em in the end!
As I said in an earlier post, I personally took the time to call Vivo when they first arrived on the scene. In general, I try and personally speak with a company representative before I post statements about the company. After all, there are 2 sides to each story, right?
I spoke with Jennifer Moshe, and let me tell you, between her direct statements to me and the company statements on their website, I documented at least 3 significant outright lies intended to deceive consumers about their length of time in business, their BBB affiliation, and their connection to other known scam companies. I did this even before a single consumer experience had been reported here. My warnings about Vivo predated all the consumer complaints that came in later.
There is a difference between being a legitimate-but-incompetent company and being a scam company. Vivo is a scam company, and in fact they no longer make much of an effort to conceal their true nature.
Brycen wrote:You claim that "Coverage is not Insurance". OK, then, what it is? To quote from your own website:
If you elect to purchase full value protection, articles that are lost, damaged or destroyed will be either repaired, replaced with like items, or a cash settlement will be made for the current market replacement value regardless of the age of the lost or damaged item. Unlike the other options, depreciation of the lost or damaged item is not a factor in determining replacement value when the shipment is moved under full value protection.
We purchased $20,000 in "Full (replacement) Value Protection."
OK, maybe a moverguy can help out here. To me, this does sound like insurance, as opposed to the valuation discussed in the other thread.
It has even been asserted, and quite convincingly I might add, that both vanlines.com and 123movers.com exist for the sole purpose of snaring victims for scam moving companies.
Attempts to engage these companies in discuss results in statements like "Scammers? What scammers? We have extremely high quality control standards", etc. They are full of lies.
COMMERCIAL UNDERWRITING H-305
100 NORTH PARKWAY
WORCESTER, MA US 01605
May 19, 2004
Dear Hanover Insurance Company;
I am writing to alert you of behavior by Vivo Van Lines, MC431898, for whom you provide From 91X BIPD/Primary insurance (policy AFN6683617).
This carrier conducted our interstate move on January 23, 2004 during the time their FMCSA license was suspended. They lost our goods, and have refused to pay our claim.
In addition they have shown a pattern of less than ideal behavior:
1) Vivo provided a fraudulent in-home estimate, off by a factor of 2.
2) Vivo falsely claimed to be a member of the American Moving and Storage Association (See attached cease and desist order).
3) Vivo lied about their status to the Better Business Bureau (See attached)
4) Vivo failed to provide us with the federally required insurance/coverage guide.
5) Vivo forced us to sign a form promising, ?not to dispute any charges?.
Please check www.MovingScam.com for other reports from dissatisfied Vivo Van Lines customers.
We encourage you review the reputation of the businesses you cover. Should they not meet your high standards, we encourage you to review their coverage. Thank you.
125 Pleasant St, WATERTOWN, MA 02472-4820
Be relentless in your calls, letters and faxes.
Is Vivo an AMSA member? If so - they must agree to submit to binding arbitration
Don't bother -- these are hard core scammers with no concern about their personal or corporate reputations.
I have spoken with them personally and I can verify that they are proven liars and scammers, from the top all the way on down.
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