We really need this sort of information to either help you, or for other potential customers of this company to understand what might happen with them.
Assuming this is international, have you yet contacted the Federal Maritime Commission ( www.fmc.gov )?
If this was an international shipment then the FMC would be the regulatory agency you would file your complaint with.
Here is the info.
Office of the General Counsel
Federal Maritime Commission
800 North Capitol Street, N.W.
Washington, D.C. 20573
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