Can anyone offer an opinion on Pacific Storage who is a Bekins VL agent in Sacramento? The Pacific Storage Co. has its corporate HQ in Stockton. There does not appear to be any complaints against them, BUT I am leary after reading such negative reviews of Bekins on epinions.com.
Has anyone used them for an interstate move? I am moving from Sacramento to the East Coast in less than one month. I received quotes from Pacific Storage and Olsen-Mayflower so far.
Can anyone recommend another mover in the Sacramento area?
I really really appreciate any help! Thank you in advance.
Chipman Sacramento, another United agent, also has good comments on this board, although no one has yet moved with them and reported back to us. It would probably be overkill to get a quote from two United agents, though.
Some of the Bekins agents in CA belong to a group called Bekins LLC which stiffed suppliers and employees when it declared bankruptcy a few years ago. I'm not sure whether Pacific Storage belongs to that group, but personally I would tend to avoid Bekins in this case. Wanda said that she wasn't impressed with them.
Be sure to get a GNTE estimate and keep us posted.
I would not eliminate Pacific Storage due to this.
Given that each Bekins agent has its own reputation (as does the agent for each major van line) I had asked Pacific Storage if they could guarantee that one of their drivers can do them move. The agent said he would check, but that it would be unlikely since the Bekins dispatcher would ultimately make that call given the other moves that are going on at the time. What makes me uncomfortable is that I may be able to trust Pacific Storage and their drivers but who is to say what may happen if another Bekins agent's driver shows up to do my move and he happens to be from one of the less reputable Bekins agents. What do you all think? Am I over analyzing this thing or should I be concerned? Thank you again your advice is very helpful!!
First of all, I agree with Nancy that Pacific probably wouldn't be able to haul your move itself. From what I've seen, most of the cases where that happens are relatively short runs of maybe 1200 miles or less, not cross-country runs.
Second, it seems to me that there may be certain large, reputable Bekins agents that supply long-haul drivers for other Bekins agents who have booked moves that they can't or don't want to haul. I sort of doubt that every Bekins agent supplies long-haul drivers for the van line system. Maybe the agents that supply the drivers tend to be the better agents--i.e. not the ones in the Bekins LLC group. That's one thing.
The other thought that I have (which sort of contradicts the above) is that from what I've read on this board, Bekins as a whole is considered to be of somewhat lesser quality than the other major van lines. The niceness of the estimator is good to have, but it may not be the most important factor to consider. I thought that Nancy's tone in her first two sentences above (I know how she usually writes) was rather guarded.
Additionally, I had asked both agents for references to contact. Olsen's rep directed me to their web site. It contains some nice reviews, but there is no way to tell how old they are or to contact any except for one that has a phone number. When I called that number, I was told that the person I wanted was no longer at that number. Pacific Storage's rep had a lady leave me a message on my answering machine. It was a nice recommendation. He also left me the name and number of another former customer to contact.
I guess at this point I am leaning back towards Olsen and Fielding because of their good lack of complaint history. I am not sure what to make of the lack of verifiable references given the lack of complaints. I am thinking its not that much of a concern, but I am not sure.
Michael wrote:My own personal opinion of the four you mentioned, and from what I know, Paxton, McCollisters, Wheaton then Bekins.
Paxton is Atlas, McCollisters is United or Mayflower I believe, Wheaton is a smaller major, and Bekins is Bekins. Just to illustrate that in another setting, a movingpro ranked the Bekins agent last. Atlas has a good reputation if you want to get another quote--maybe a realtor or employer can suggest an agent. It seems to me that state government employees should know which are the good movers locally.
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