United Van Lines - Lawrence Transportation Systems
Roanoke, Virginia 24019
U.S. DOT No. 077949
Curtis Barner was the driver who picked up my goods.
The first problem I had was when the driver wanted to park the truck on my driveway. I asked him if it would hurt the driveway and he said no. However, after loading everything up, he wanted me to sign a form that said they weren't responsible for any damage to my driveway. I refused to sign the form.
The estimate and contract I signed included extra charges for a shuttle on delivery in Colorado. After they delivered the goods, the driver said the shuttle wasn't included and he wanted more money. I called the Virginia office and they talked to the driver and assured him the shuttle costs were included. After delivery, the company quoted me the balance based on the final weight and charged my credit card accordingly. However, several weeks later, the company called and said they made a mistake and that the $812 for the shuttle had not been included in the costs. They admitted that it was their mistake. They were very condescending and would not shave off one dime or attempt any good faith resolution. In addition, they tried to charge me for a dishpac and packing I didn't use. I would never use this company again or recommend them.
I think what might have happened is they had it as a possible additional cost on the estimate which is not included in the final cost. Someone probably looked at it quickly, saw the shuttle in there but didnt add up the cost.
One question I would have is why you selected Lawrence out of VA when there was one in your own backyard in Morrisville?
Forget yourself for others and the others will never forget
I did use Lawrence out of Morrisville. All the paperwork from the billing dept has Roanoke, VA on their letterhead.
Now regarding the dishpack and the packing, was this signed for on the AR23 at origin by you or your agent.
The money for the shuttle goes to the driver or agent performing the service. It is there to offset his costs for rental of a small truck plus the extra costs involved with that and the additional labour to transfer your shipment from his highway trailer to the shuttle truck. Look at your bill of lading and it will tell you if a shuttle was charged on it.
How is it a scam when you were aware of the shuttle charge even before you chose your mover. If the charge was legitimate and it did not appear on the bill of lading and paid for at time of delivery and when the service was performed, why should they not be able to invoice afterward. Does a clerical error entitle you to scam the mover (you seem to think that you should not have to pay for the shuttle) out of service authorized by you and performed on your behalf.
Lawrence has a decent reputation in the industry here and by here I mean in NC.
Say you went to Home Depot and bought new carpet. Three weeks after they installed your carpet, they called you and told you that they had mischarged you and you owed them another $400. Was the extra charge legitimate? Yes. Would you expect them to make some sort of "good faith" offer to offset their mistake? I would. I did. Like I said, they were rude and indignant. Not the way to get referrals for your business. I'm in the process of moving my daughter from NC to another State. Will I use them? Nope.
Your point is completely valid but around here there are just some people that it will (unfortunately) be lost on. Don't fret though; most people "get it".
What would you have Lawrence do?
I am saying that they should have admitted that they made a mistake and offered some kind of token compensation to show that they take some kind of responsibility for their error.
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