Not one thing was broken or missing. We had such a great experience with them. We had a terrible time with Chesapeake movers when we moved 5 miles from DC to VA, so we were nervous about going cross country. It really couldn't have gone better.
They even took our car on the truck for about $1500. It was more expesnive than a car carrier, but arrived much faster and all of our things were together.
Hilldrup gets two thumbs up!
Fred0844 wrote:A testament to their "in house" training facility. State of the art, incorporating internet training (Unigroup University & their own proprietary courses), and a classroom for (I believe) 150 students that has a fully furnished house and fully equipped United trailer in the building.
Thanks for this info, Fred - I added it to the comments about Hilldrup in the Superlist of movers. Do you have any feeling about which is better - Hilldrup or Von Paris or Security Storage in DC? Do the latter two have any training programs in place that are comparable to Hilldrup's?
This is the link that describes the training facility with a picture.
I am not sure if there are many facilites like this, I came across this during my research as part of a larger project occuring at UVL-Canada.
I can only talk from my own experience. Unigroup does provide excellent support for the agency staff at all levels (inside and out) through Unigroup University and Aspen Learning (internet). They also supply training for quality labour trainers at the agency level. This includes materials for the agency in the form of videos, print material, quizzes and course outlines as well as training in adult education techniques. If you like I will send you some pictures I took while observing a packer/mover course at UVL-Canada in their "school".
Also, my recommendation is not to go with Crown if you move to the Bay Area.
Not trying to excuse the issues they have caused you, the worst part of this industry is that it is a 100% PEOPLE business (probably the only one left). If any one person involved in the process has a bad day, it can easily ruin the rest of the experience.
The floor is repairable by one of 2 methods, if true hardwood it can be sanded and refinished and will look like new, if it is a laminate, the whole floor has to be removed and relayed. If the claims adjuster confirms the damage was caused by the mover it should be covered under his public liability coverage, same with the walls and carpet. The table can also be refinished. There are excellent tradespeople that specialize in these circumstances.
I am sure that Hilldrup will make sure that repairs are done to your satifaction.
But even with the best prep in the world, and padding and unpadding in the room where a piece comes from.
Even if the driver is on every large or diffacult piece.
If he has bad help from the local agent, Bad things are going to happen.
And just fyi if the agent gives a driver bad help he knows it. Also 9.5 times out of 10 he wont have any available help to replace them.
But Fredd is correct about one thing,
The driver is going to take the hit for anything bad that happens.
I don't believe the initial screw-up was her fault, but she was sent over two hours after the truck driver arrived, and sent alone rather than with a second teammate as was supposed to happen. Whatever the initial cause, her packing was extremely rushed, took many many hours, and led to some errors. She neglected to pack some random obvious stuff, such as winter hats and gloves, but did manage to pack away our prescription medication (this for a 10 day cross-country transit). She also packed away some of the driver's tools. That was silly, but losing our meds actually caused us some inconvenience.
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