1999 Toyota Rav 4
Van Nuys, CA to Greenwich, CT
Cars picked up on July 19 - delivered on July 30
Great customer service - prompt response to questions or requests. There was a bit of confusion with the pick up date for the cars. We were told that they would be picked up on the 20th - but we got a call on the 16th from the actual shipping company - to pick the car up then. So we compromised and they picked it up a day early on the 19th. Inconvenient - but no big deal.
The cars arrived earlier than we expected which was nice. My only complaint - they parked the Magnum on the lower level closest to the cab. And the driver had a heck of a time getting it out. Magnum's are wide - and front heavy - and I was holding my breath as he tried to floor the gas to back it over the hump right behind it - the car fishtailed - almost hit the metal railing - OY - I thought my husband was going to pass out. Smelling burning rubber - also not a good sign. but he managed to get it out with each of us standing behind the rig and guiding him.
The cost $2700
Right before our move - I asked if we were supposed to tip the driver - and I was told no - but it sure seemed like he was expecting a tip. You know - the old pause and stand there for a moment...I probably would have been more inclined to give a tip anyway - had he not almost wrecked our car.
Ironically - the day after we got the cars - the Magnum ended up in the shop for a leak in the transmission seal. Coincidence? Who knows - but it's pretty darned ironic.
I'm neutral on this one - I don't know if I'd recommend them or not.
Regarding the tip, was it ProStar who told you that you didn't have to tip the driver? If so, that was correct - normally a tip is not expected.
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