We were moving from Pottstown,Pa to Albany,NY.
The first estimate was $4,800 for a complete move including packing and moving off our household. "Guaranteed not to exceed this Amount"
Proudly was on their letter head.
After we decided to hire Morgan Moving we could not reach anybody At any of the phone numbers provided.
I know, should have listened to my instincts then.
However , after more effort we finally got a hold off somebody.
Everything was reviewed and finalized. We received a hard copy from the company that the"Guaranteed not to exceed" amount was now $5,100.
"We made a mistake putting in your new address" was the reply.
The day off moving arrived and we where told that they could not fit the Trailer in our driveway. After the company visited our home at least three times before.
Another $700 was added tot the "Guaranteed not to exceed" price.
After it was all done and over with our total bill was over $5,800.
We have several items destroyed and broken after we unpacked.
The actual people that did the moving were sub contractors.
Even so it states in the contract that all furniture and boxes will be placed
and reassembled in Albany, this did not happen.
We had to work all day to help them put stuff in the new home, because the movers were "helpless" to do it themselves.
Now, the website www.morganmoving.com is down.
We are very disappointed and advise everybody to take a real hard look at Morgan Moving before hiring them.
We are contacting the better business bureau and will write them a letter. Since email and phone message are not answered.
We will never recommend or ever will do business with Morgan Moving again.
Please be very careful and trust your gut.
When you say you were delivered by "subcontractors", do you mean you were delivered by another agent of NAVL located in Albany, or a company completely out of the NAVL system? Do you remember their name? If it was another NAVL agent, that's normal. Morgan would have been the "origin agent" who handled the estimating and loading, then a NAVL driver took your things to Albany, and a "destination agent" unloaded.
From your story, it does look like the estimator may have messed up in not making it clear that by not being able to fit the trailer into your driveway, you'd incur a $700 shuttle charge, which can be tacked onto the GNTE estimate. Are you POSITIVE that your original paperwork did not include a separate sheet spelling that out? Sometimes homeowners miss it because they're focused on the GNTE.
Anyway, you do need to get your damages taken care of, and if your move was done through the van line system and not by Morgan as a "self haul", then NAVL's insurance would cover you. Did you purchase any additional valuation, or did you stay with the basic valuation of 60 cents per pound?
Please take a moment to look through all of your paperwork and answer some of these questions. Then call NAVL.
Having the shuttle built into the rates solves the problem, all revenue distribution is done internally, its invisible to the customer, and they don't get a fee added at the end, to make them angry.
MusicMom wrote:It seems the shuttle was used at origin, since they said the estimator had been to the house three times. That WOULD be a mess-up.
Then when that happens, if the OA failed to 'see' the shuttle, it should be free, and the van line should charge it back to the OA. If they gave the shipper a not to exceed, and missed something right there in front of their own eyes, too bad for them.
This is where a salesperson can get in trouble, if they have no operations savvy...it's easy to do, and even the best can get fooled, sometimes a driver will be overly picky about where he parks, but you can't blame them, they don't wanna damage their truck, or break driveways, or have to be towed out of tight spots, etc. Every house is different, every driver is different, every salesperson sees stuff differently, it's a crap shoot....if you get moved on time, under budget and with a minimum of damage, you got a professional move.
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