A scam mover will miss delivery then tell you your goods are in storage and you owe $2000.00 to ever see them again. During this time period you will not be compensated for a dime of your inconvenience. These are the movers that make the whole industry look bad. These are the movers that need to have an expose done on them.
If a rep from North American came out and actually told you that there is a possibility that they will miss your delivery, there is no way you would of moved with them. EVERY mover, as Nancy stated, has these delays. It is what they do about it that makes them different from scammers.
I don't think this has anything to do with underpaying drivers. It is about not having enough drivers or trucks. That is a very bold statement considering you have no idea how or what drivers get paid.
All and all, it is still not fair to you. Keep your head up!! I would be very suprised if they missed your alternate delivery dates.
I don't think this has anything to do with underpaying drivers
Actually that is part of the problem. Compared to what other fields make no one in their right mind would get into this industry. The revenue curve is downward and every year it seems to get worse.
Add to that it is a lousy job for a family man, you can concievably be away from home for an entire summer.
Also you have to work in extreme weather conditions and sometimes for customers who will treat you as the scum of the earth.
Then why do we do this, none of us can really tell you. But we all can't get out of it no matter how hard we try. I've been in it for 35 years now and every June I have raise my hands up high and say "why hast thou forsaken me" but I am back the next June to go through it again.
I plan on seeing a psychiatrist in the fall.
But if you look at the fact that drivers are away from thier home inside thier trucks for an average of 2-3 months at a time. Working 60-100 hours a week. In extreme conditions.
So the average driver can say yea I make good money, But I am underpaid for what I do. emagine living in your office cubical for the next 3 months. Working 10-18 hour days. 7 days a week. including holidays.
I was only trying to make a point to Ophelia, what she is experiencing is not only an issue w/ NorthAmerican. I also wanted her to understand the difference b/w scammers and legit moving companies
My alternate delivery date has now been extended to 8-18 (21 days from when I moved), which is not a guarantee, the North American rep was prompt to inform me.
As far as reimbursement is concerned. Everyone keeps pointing to this like it is some kind of pot of gold. The specifics of it are that you get a hotel paid for starting on the day after the "agreed upon" delivery date (in quotes because I would have never agreed upon to a minimum of 3 wks before seeing my things). However, most people have already moved into their place and are paying rent. Why would I go to a hotel after living here for 13 days? Why would I charge that to my credit card and incur interest when I can't trust that the moving company would reimburse me. They certainly haven't been upfront about many other things. And the meals: the moving company pays 50% inside the hotel restaurants. I already purchased some things for my house (an air mattress $40, a card table $30, and an office chair to study for my boards $160). North American may or may not reimburse me for those things. I was told that I can't buy anything too expensive (the examples given were from stores like Jordan's Furniture and Ikea.) But how does one judge the expense of these things (well, ma'am, you should've gone for the $25 card table)? Plus, one realizes that they can't spend 3 weeks (minimum, although I'm anticipating 1 month or more) being completely uncomfortable. I doubt that they will pay for the office chair. But at this point, I don't care. I simply want my things!
I think the people in the moving industry have lost some sense of reality here. I am not a person complaining that people are sweating on a hot day. I consider myself a hard working person as well, seeing as though I just finished residency training where we worked 36 hour shifts as in intern (sometimes with the luxury of 4 hrs of interrupted sleep inside the hospital, sometimes with no sleep in that 36 hrs) then, the laws were changed to 30 hour time limits. And my income as a resident was $40,000 similar to the truck drivers, but also paying off student loans in the meantime. Yes, I know that there is a change in salary and lifestyle when you finish, but I know what hard work is! I earned every penny of that lousy salary. And I don't consider this a cheap move at all. I frankly don't have many possessions. But, I don't even know what the ins and outs of what constitues a heavily discounted move are. All I know is that I signed up with an internet mover, then cancelled because of concerns about significant delays in delivery and holding my things hostage. I ended up paying significantly more money for the quote unquote reputable moving company so that I could have a hassle free move. And it has been anything but that. I make a minimum of 2-3 phone calls each day because I get constantly bounced around. No one ever has initiated the phone call that my shipment has been delayed yet again (which is what is supposed to happen according to the rights and responiblities brochure). I understand that we don't live in a perfect world, that problems arise, etc. But 3 weeks (and that is not a guarantee they're quick to inform me -- as if I need to be informed of that at this point)?
When customers sign up for these moves, they are not privy to the information and the problems (the fact that agreed upon delivery dates is a complete misnomer, drivers don't get paid enough, no one wants your small shipment because they don't profit off of it, no one is heading in that direction, and on and on and on.) I signed up because I thought I was signing up with a legitimate company that would simply do the job that they promised. I was more than flexible in the beginning (sure, ok, 1 day late to pick up my stuff. sure, ok, you don't want to shrink wrap my furniture now because it makes going down the narrow staircases more difficult). I tipped my movers and thanked them despite some of those things. And it is difficult to not worry about your things and when you will get them and if they will come in one piece. I will not be able to get in contact with the driver (Roadway Express, I was told) because they are outside of North American from what I understood. The agent at the corporate office was simply not allowed to have that information. I was instructed that it is my responsibilty to get in touch with the local agents to make sure that my stuff doesn't sit in their warehouse once the shipment eventually gets delivered to them (yea, another phone call each day to make sure that my stuff will eventually get to me.) I think this whole thing is quite shameful. I have certainly lowered my standards ( my new goal is to have my stuff before my birthday which is 35 days after I moved) and that I won't have too many missing items and that things won't be broken beyond use. See Nancy, Fred, and Shannon -- I have lowered my standards to match the moving industry's low standards? After all, I want to be the little happy customer that doesn't complain.
Opehlia, this is a horrible situation, and I really do hope you get your belongings soon.
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