How to conduct a background check on a moving company

Article posted by on February 16, 2024

Selecting a reliable moving company is a crucial step in the moving process. It requires thorough research and due diligence. To verify legitimacy, reliability, and quality of service, it’s very important to conduct a background check on a moving company. This important step will keep your items safe and help you organize your move without any problems. With MovingScam, you’ll get an easy-to-follow guide for checking your moving company properly with practical tips and concrete information. Keep reading to learn how to identify a moving company that meets your specific needs and provides peace of mind throughout the moving process.

Verify licensing and insurance

One of the most important steps to take is to ensure that the moving company you’re considering is legally authorized and adequately insured. For interstate moves within the U.S., a moving company must possess a USDOT number from the Federal Motor Carrier Safety Administration (FMCSA). This identifier is not just a registration mark. It’ll provide you with access to view the company’s safety records and details about their insurance on the website. For moves that occur within the same state, reach out to your local consumer affairs agency or the state’s moving association and verify legitimacy. This measure will help you avoid deceptive moving companies. Doing so will also help ensure that the company you hire has sufficient coverage to protect your belongings throughout the move.

Two people are going to conduct a background check on a moving company by writing the information on a sheet of paper.

Verify the insurance: A clear, written agreement with your mover prevents misunderstandings with insurance and licensing.

Check online reviews and ratings

Conduct a background check on a moving company to check its reputation through online reviews. It’ll simplify the selection process greatly. Utilizing websites such as the Better Business Bureau (BBB), Yelp, and Google Reviews is key. They can be invaluable resources for uncovering real customer experiences. When reviewing feedback, pay close attention to consistent themes in the reviews, positive or negative. These patterns can offer thorough insights into the company’s operational reliability, the quality of customer service, and efficiency in resolving conflicts. By diving a bit deeper than the surface level, you’ll get insight into past customers’ experiences and make an informed decision. Additionally, observe how the company addresses and resolves complaints. It can be very indicative of its commitment to customer satisfaction and integrity as a service provider.

Five stars lined up, representing online ratings.

Read customer reviews: Star ratings on trusted platforms can lead you to a reliable moving service.

Assess professional affiliations

Assessing a moving company’s professional affiliations is crucial for working with a reputable service provider. Memberships in esteemed organizations like the American Moving and Storage Association (AMSA) or the International Association of Movers (IAM) demonstrate a commitment to high industry standards and ethical practices. These affiliations are guarantees of the company’s quality, reliability, and professionalism. Choosing a mover with such credentials will give you confidence that your belongings are handled with care, and for a good reason at that.

Professional affiliations are key for several reasons:

  • Commitment to quality: Membership requires meeting stringent quality criteria.
  • Ethical practices: Members follow a strict code of ethics, promoting fair treatment.
  • Accountability: These bodies offer channels for customer feedback and dispute resolution.
  • Continuous improvement: Access to training and updates keeps members at the forefront of industry standards.
  • Consumer trust: An affiliation acts as a trust marker for customers seeking reliable movers.

Opting for a mover with respected affiliations will enhance your move’s success. It’ll assure you of the company’s dedication to providing excellent service and customer satisfaction. Also, these memberships often involve regular audits and assessments, ensuring that your company remains compliant with the latest industry regulations and best practices. Engaging a company that meets such standards can significantly alleviate the stress of moving and make your move as swift as possible.

Request references

Asking for references from recent customers is a powerful method to determine a moving company’s service quality firsthand. By contacting these references, you can uncover detailed insights about the company’s timeliness, how they treat your possessions, and the overall satisfaction levels of past customers. This firsthand feedback is crucial for calibrating your expectations and can help you feel more secure in your decision. It’s a proactive step that reveals real-world experiences from past customers. These insights show the mover’s strengths and areas needing work. They offer a clearer view of service quality than online reviews alone and ensure that you have a comprehensive understanding of what to expect.

Evaluate communication and transparency

Assessing how a moving company communicates and their level of transparency from your first interaction is crucial. A reputable mover will be clear and forthcoming about the range of services they offer, their pricing structure, and the specifics of the moving process. They should be willing to provide detailed, written estimates and answer any questions you have with clarity and patience. The company’s approach to communication reflects its customer service philosophy and its commitment to transparency and fairness.

A van with a print on it that says "MOVING COMPANY LOCAL & LONG DISTANCE"

Correspond with movers: Good communication with your movers can fix all of your problems.

Warning signs and benefits

Beware of evasive companies that provide non-specific answers or insist on large deposits without offering detailed justifications or contracts. This evaluation is essential to avoid potential scams and hidden fees. It’ll also help ensure that you engage with a service provider who values honesty and builds trust through clear, open dialogue. Understanding the importance of transparency and effective communication when you conduct a background check on a moving company can significantly impact the outcome of your move.

A thorough background check is a must

Learning about your moving company will help you get a sense of what you can expect from it. Once you conduct a background check on a moving company of your choice, your chances of a successful and worry-free relocation will be much higher. Once you’ve checked off each step on our list, you’ll be able to choose a mover that fits your needs hassle-free. This careful selection process will protect your possessions and contribute to a perfect move.