Joined: 29 Dec 2012
PostPosted: Wed Feb 06, 2013 7:16 am Post subject: Re: Movers Choice Moving and Storage, Colorado Reply with quote View IP address of poster
Well here's how it went!
Moved a three room apartment from Phoenix, AZ to Sweet Valley, PA. After looking on line for movers that wouldn't require a fee that included our molars and despite the dire warnings about moving scams we decided to go with Movers Choice Moving and Storage. They provided a detailed cost estimate based on my description of the contents of the apartment and a firm price per pound for any overage. This estimate was emailed to us for electronic signature and we gave them a deposit via credit card, a precaution I took in case this WAS a scam.
On the agreed upon date they arrived at the scales (We asked to witness the truck-empty as well as truck-full weigh-outs and they readily agreed.) about 45 minutes late BUT they called me to keep me apprised of this so I wasn't in the dark. Miguel and his crew (Three men altogether) were courteous and professional. We had packed most everything beforehand so they were mostly concerned with numbering, padding and loading our rather heavy furniture and the boxes. We did require them to pack the mirrors and provide boxes for same. This was an extra $30. The weigh-out was about 800 pounds more than anticipated and I had to pay sixty-eight cents per pound on the overage plus a bit more fuel surcharge but all of this had been agreed on beforehand so no surprises at all. We got a complete and numbered inventory.
We were given a delivery window, signed off the (anticipated) paperwork and departed for home.
About a week later I called them wanting to know of progress. This is where the "fun" began. Phone calls were answered by an answering service, return calls were spotty, and no one seemed to know exactly where our stuff was or when it would be delivered. I began to worry.
After about a week of this I was told the furniture etc. was on it's way. A few days later, checking up, I was told that the truck had broken down in Illinois. I was promised a call back that day. Never got it. By now I was REALLY worried!
After several calls and a few days I got a call back that the furniture would be there next day. It was. We paid the remaining balance and the unloading began. Eugene and his helper were prompt, pleasant and did a nice set-up job on what they were required to do. All of our items arrived in one piece and were checked off on the inventory as they were unloaded with just one minor problem. A small piece of the inside wood frame on the recliner had been broken. TV's etc. were all fine.
In the final analysis the only REAL problem this company has is communication. To say it was horrible is an understatement, but in the end we saved about a thousand dollars over the best estimate from a national chain, several of which we had give us "On Site" estimates. If Movers Choice Moving and Storage wants to be "Big Time" they need to improve their in-transit customer service and information, but other than that the experience was good and I'd use them again.
My first question is if you have a problem with this company why are you posting the original threadstarter's post almost word for word.
The only thing I see different is you say you moved from Tucson to Astoria.