Trinity Relocation Group (Movers)

Use this forum to report moving scams, and disreputable moving companies
Shumaila
Posts: 2
Joined: Wed Aug 28, 2019 5:40 pm

Trinity Relocation Group (Movers)

Postby Shumaila » Wed Aug 28, 2019 6:53 pm

I want to share my most horrible moving experience with Trinity and the fact they do business with Unique Van Lines (Unique is rated D- on BBB). Jeff from Trinity sales mentioned to my husband multiple times throughout the process that Trinity stays away from brokers only to find out later that Trinity acted as a broker in our case. They also jumped the price up significantly during QA check when we added 10 boxes and few pantry items as they knew that canceling the job would make us lose our deposit.
TRG gave out our job to a failed carrier “Unique Van Lines”. After approximately 2.5 months of delays, excuses, lies, regular follow up calls, we finally received our stuff this week to find out most of the fragile items were broken and our living room TV was MISSING in addition to few other items (patio cushions, décor, fan, glass set, rice cooker). When we confronted the movers, they said you have standard insurance and you packed the boxes, so I am not responsible (does that mean you are obliged to mishandle customer stuff in front of them?).
When the driver and his guys arrived, we could hear them dropping a box while unloading and saying, “I am dropping bombs and laughing about it”.
They promised to assemble everything back, but they left most of the items disassembled including beds. For missing items, they told us we have to file a claim. The driver started yelling when we asked him to "I am not going to change my paperwork and I don’t care that you are missing a TV or any other items, you have to file a claim". Filing a claim should come after the carrier has not been able to locate an item- in this case, they were not even willing to look up for the missing items or document it and just brushed the claim point as it’s standard insurance so the customer will get peanuts in return. As per the contract, they are supposed to document any items which are missing or damaged. HE VIOLATED THE CONTRACT. They were disrespectful ran away leaving the stuff in chaos with no respect. When I called their dispatch manager Elfie and asked about the TV, he said, if you stay on the call “I am going to hang the TV on my damn wall” and was rude to me. We are still waiting for a call back which we were promised.
I'm surprised Trinity chooses to do business with a company like that. Their customer service is full of lies, their drivers are rude to customers and top of that all they exercise false business practices. I request everyone to make sure that your brokers (Trinity Relocation Group in my case) do not pick UNIQUE VAN LINES. We are still following up on my items with no success as we really want our TV to be found and shipped to us.
I hold Trinity EQUALLY responsible for this traumatic experience because they are the ones who hired a failed carrier and acted as surprised when we confronted them of our experience.

mogrissom
Posts: 1
Joined: Thu Feb 11, 2021 4:02 pm

Re: Trinity Relocation Group (Movers)

Postby mogrissom » Thu Feb 11, 2021 4:04 pm

I had a very similar experience.
Trinity was lovely to work with during the estimate process. They then farmed out my move to a horrible company (Patriot Relocation Corp in NJ, which has a D+ Better Business Bureau rating). Trinity also promised to complete various forms so that my employer could pay the moving company directly and never did. So I had to lay out $12k and wait to be reimbursed. Patriot took 46 days to move my stuff and used people they hired off Craigslist (during a pandemic) to move our stuff into our new house. Trinity was no help after we gave them their deposit. Things were broken, gouges out of our floor and our drywall and we were sent to a third company to file a claim and 6 months later we are still waiting. I don’t expect anything at this point. Worst experience with a moving company ever.

Saifur
Posts: 1
Joined: Mon Jul 12, 2021 12:45 am

Re: Trinity Relocation Group (Movers)

Postby Saifur » Mon Jul 12, 2021 12:48 am

Stay away from this company if you don't want to be scammed. I was first given initial estimated cost for my moving of 4300 $, after I spend 15 min on the phone, explaining to one of their employees how many and what items exactly I need to be moved.
Next day I realized I have forgotten some items, and I took photos of everything, including the items described in our initial conversation. I asked for updated new estimated moving quote over a dozen times in the next few days. On July 1, someone named Bruce Richards finally sends me an email, in which he assures me, and I quote “The diver can adjust the estimate on pickup with minor changes “

My emails and phone calls were either ignored, or I was told over the phone that someone will get back at me. Someone from trinity called me at 9:30 pm and told me the movers are coming next day, Wednesday, possibly in the morning , even though i was told i will be given a call that would give me time to prepare. I asked for the pick up date to be moved to Thursday and i was told that will cost me 750 $. No movers showed up on Thursday or the following day, no explanation was ever given, no one tried to contact me to tell me what is going on

On Saturday, the movers from Jet moving and storage finally showed up and the driver after looking at my items at home, gave me a new estimated quote of 11 222 $. He told me that he doesn’t have the refrigerator, the patio chairs and few more items on his list. I showed him the email with the attached photos of all those items that I send on July 1. According to the initial estimated cost, my estimated cubic feet space was calculated at 360, but the driver said that would actually be over 1300 cubic feet. How adding a few items that he did not have on his list and should have had can take up more than triple room in the truck?

How is going from 4300 $ to 11222 $ a minor change?? Why all my voicemails and emails repeatedly asking for updated moving quote were ignored. Well according to the electronic agreement you have to sign with Trinity relocation group, you lose your right for refund if you have to cancel 48 hours before the moving date. So I was given absolutely intentionally unrealistic moving quote, with inaccurate numbers of how much cubic feet space my items would take in the mover’s truck. In an email received on 11 of July, someone from Trinity relocation group customer service has the audacity of actually asking me “What is the difference? You would have paid for all of the additional items you had, whether you gave them to Bruce initially or the driver”. This is so absurd and that I am lost for words. Trinity employees deliberately did not update their estimated moving cost so I can miss the time frame to ask for a refund according to their electronic agreement


Return to “Report A Scam”

Who is online

Users browsing this forum: No registered users and 3 guests