Scammed on moving day

[Robert N]

This is to officially register a complaint against All American Movers of 749 Massman Dr
Nashville, TN 37210. DOT #: 1558553 MC #: 578297

I made initial contact with them on May 25, 2020. I spoke with Relocation Specialist Mike at phone number 800-699-9795 Ext. 808. I requested their full packing service, moving service and storage of our belongings for a period of 2 months. I explained that we were closing our sale on July 8 and thus needed to be packed and moved on July 6 & 7. At this point Mike used our listed realtor’s (Keller Williams) Virtual Tour video to view our belongings and give us an estimate of the cost. That estimate was received on May 23 and given Customer service Number 8011971. I had indicated that we were on the third floor, and there was no elevator. This did not appear on the contract, so I write to Mike on May 23. He responded on May 25 that it made only a $3 difference in price. That price was $5859.55. (A copy of the contract is available)

After reading the close details on the contract, I saw that it repeatedly said that the inventory list had to be specifically followed and that any change to that list of items on the day would result in increased charges. On May 25, we did a video phone call where I physically walked through the entire house and identified all the times to be moved as Mike took notes an additions of things he had not seen on the Virtual Tour video. Half way through that video call, Mike claimed that his power had gone out and he had lost all that data. But he assured me there would be no problem as they would go by cubic footage and not by inventory. And I was assured on that phone call of May 27 that the cubic footage of the quote was adequate. As a result of this pnoe call he adjusted the price up to $6631.05 – for 2500 ft3. We had several other email contacts subsequent to this regarding storage location, notice time to retrieve belongings etc.

On June 27, I was still uncomfortable with the specific language in the contract regarding the need for specificity in the inventory list, I went through my entire house again and listed all the items that had been excluded from the original contract into a WORD file. I sent that list to Mike. He received that list and responded on June 27 at 1:33pm with - “not to worry we will be sending a very good crew and they will get this done either by the list or cubic feet.”

I did a final check in on July 3 and Mike assured me all was well. Trouble began on July 5 – the day before the move was to start. I received a call from Eric, the driver, who did not know that they would be packing us, only moving our belongings. I contacted Mike immediately who assured me via email at 2:29pm “spoke to dispatch said he knows there is full packing not to worry.”

On July 6 the driver – named David – showed up with 2 Ryder Rental trucks and several helpers. After walking through the house with me, he called his supervisor who said the price would be approximately $15,000. I attempted to call Mike, or anyone at All American but there was no answer. The driver informed me that they would see my phone number and not answer my calls. He used his phone to call them and handed the phone to me. When they heard it was me, they told me to HOLD and I waited 25 minutes on hold – only then to be sent to an answering machine. I finally got a call back from Customer Service who said the price had gone up because they did not know there were three flights of stairs – untrue I have written evidence and that there was more inventory than listed – untrue I have written evidence. I finally spoke with Alex – calling himself a Manager phone number 615-766-5512.
who explained that ‘he did not want to lose money on this job’ so he gave me a price of $10,931.00 – a $4299.95 increase in price. At this piint I sent the driver away and hired another moving company.

There were repeated phone calls made to me which I did not answer, as I wanted all correspondence henceforth done in writing.

I have written to them 4 times asking for my $2095 deposit to be refunded and received no response. I had my Attorney write them asking the same and no response has been received.

I would like to bring all possible action against this fraudulent company in order to recoup my deposit and to keep them from scamming anyone else.

Robert Nordling

[VAmove804]

I wish I saw this post before I chose these guys. Im having similar issues with this company. Has there been any resolution in your case? Now these guys want to charge me $1200 to unload

[Jlkkdk]

We went thru the same exact thing. We hired a company that sold our contract to all American movers. They picked our stuff in august 25. It is now October 13 and hopefully we get our stuff. They tried to extort us for more money which was not in our contract. They put our stuff in a local storage facility until they get paid. We just paid them and waiting on the info about the storage. They are the worst company and Alex is so aggressive. I am sure half our stuff is stolen and the other half is broken. Good luck!

[jackmart]

This company is a total sham. They claim I doubled my items for the few things I added on. They were days late picking up and even days late on their 30 business day guarantee. They didn't ever send a truck with their name on it and the delivery people didn't even work for their company. Their overcharges cost me around $800 and their "claim company" is a sham too and denied my claim because they didn't sign off on my damaged items, why would a company every sign off on them? Especially when the people delivering the items don't even work for the company. I am trying to figure out next steps. I dream of doing some kind of big lawsuit with multiple litigants but perhaps that is out of reach. I know arbitration and small claims are also options. I have also considered contacting a local TV station in Nashville. I have already reported them to the BBB and FMSCA. I just don't know how such an unethical company can be allowed to scam customers and not be held accountable. I'd love it if we could all find a way to connect to share more details and next steps.

[Jlkkdk]

The fmsca is a joke, bbb is useless and local police will not get involved. All American movers from Nashville are nothing but extortionists -lain and simple. We hired an attorney who is working on a case right now against them and against the company that sold our contract to them. Another company to stay away rom in gateway express moving. They claim to be a moving company but they are not they are brokers. We hired them to do our move and they sold our contract to all American. What I have discovered is thee is nobody out there to help the consumer. They are only interested in protecting the companies. Fmsca literally told me it can take up to a year before they do anything if they do anything at all. Meanwhile these movers are scamming more and more people.

[NanCar]

We gave them a deposit & then canceled them. I was uncomfortable with the 'exact' list we had to have & the difference in price from other companies. They were telling us a lot less so it made me worry. Their employee, Jasmin, kept assuring me all would be good. Said I could cancel before 3 days & get our deposit back. I canceled 16 days ahead but still have not received the deposit. I have tried calling but I can't get anyone to answer my calls or return my calls. I can't get any reply from them by email either. Will the Federal Trade Commission be able to help us? What about taking them to small claims court? If anyone has found any way to contact them or how to get our deposit back, please let me know.

[Spmsteve]

DANGER DANGER
This firm is a scam. Poor communications and liars. Nine weeks to get my belongings. Stress all the way. Avoid at all costs. They low ball and then raise the price.

[jackmart]

Their website is no longer active and their Zelle account no longer exists. For those who have interacted with them recently, how are they still getting business without these things?

I am considering making a FB group for us to share our stories and connect so we can have the best plan of attack. I could also create a whatsapp group. If interested feel free to reply or PM me.

[jackmart]

I have created a FB group for those who want to connect. BBB updated their page which now has an F rating and their business is not located at the said address. They seem to be requesting money via direct wire these days

https://www.facebook.com/groups/3574777 ... ?ref=share