Nationwide Van Lines

[lisam]

Hired this company for a cross-country move. - Alana said they would handle everything, including coordinating all the necessary details between my apartment company and the driver. I had to do it the day of delivery. - They had two other companies handle the pick up and delivery without telling me, which Rick acknowledged. - Rick couldn't even figure out which company was which because they were reversed in the computer system. - The drivers arrived 3 hours late for the pickup. - The delivery arrived several hours earlier than scheduled, with only 20 minutes notice. - My "binding estimate" was increased by 50% after everything was loaded into the truck. - I received no updates on delivery until I called and threatened to file complaints. - Alana and Todd both said they were going to resolve the increased prices. Did nothing. - Delivery driver would not unload my items until I paid full invoice with increased rate. Todd said he would resolve. Did nothing. - Rick claims that Nationwide provided a service, but could not articulate anything other than "coordinate your move." Thousands of dollars to make a couple calls and completely confuse the entire process. I don't call that a service.