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I paid Van Lines of America (based out of Ft. Lauderdale) almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.
After an already difficult year, this business is scamming people. I am just one of many of their victims. They have tons of bad reviews online, yet they are somehow still in business.
They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:
-Loss of personal, irreplaceable items: ALL OF MY WRITING from the time I was a teenager (poetry, short stories, original songs, diaries, scrapbooks)
-Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs
-Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day
-Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)
-Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup
-6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day
-Bed completely disassembled past factory status, missing parts, and not reassembled at delivery, resulting in total loss
-Misdelivery of items and improper inventory check: I received someone else’s box 18 in addition to my own and sent it back
-Missing items including furniture, home décor, and personal items (books, 350 CDs): almost half of my bookshelf is GONE
-Improper paperwork and documentation: I was not given a copy of the final inventory at delivery in which I mentioned that I was missing items
-Last-minute change of payment type: I had cash for delivery as requested but was later told I had to pay through Zelle instead because they didn’t want to wait for the driver to get back with my money
-Unprofessionalism every step of the way: no one ever called back or did anything they said they would
On their website, they claim they are "your professional & trustworthy moving company", which couldn't be further from the truth.
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