Trans Canadian Van Lines - Demeuropeen

A forum for questions and helpful information and advice about international moves and moving companies.
MGrad
Posts: 14
Joined: Sat Jul 09, 2011 5:07 pm

Trans Canadian Van Lines - Demeuropeen

Postby MGrad » Mon Jun 10, 2013 8:45 am

Hi All,

I am currently looking at a move from Paris, France to Vancouver, Canada. Can anyone recommend Trans Canadian Van Lines or Déménageur Europeen?

Thanks,

Noone
Posts: 1807
Joined: Tue Jul 12, 2005 3:53 am

Re: Trans Canadian Van Lines - Demeuropeen

Postby Noone » Mon Jun 10, 2013 11:11 am

I'm not familiar with either, which is neither good nor bad.

Did they come to do an in home survey?

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 11:17 am

I googled "Trans Canadian Van Lines" and the first page of links were very telling. RipOff Report, F rating at BBB, and an entire page of complaints about their service.

Please do a little research yourself before inviting anyone into your home. If they're not worth your time, it's best to know before you've given them any of your attention.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 11:20 am

Plus their generic website with the photoshopped truck lists their phone number as "1-800-1234-6789". They didn't even bother to replace the latin placeholding text. Seriously?

How did you find them? Or did they find you after using a find-a-mover website?
Last edited by MusicMom on Mon Jun 10, 2013 11:25 am, edited 1 time in total.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 11:23 am

Oh, I see. This is one of Jack Monier's companies.

RUN.

MGrad
Posts: 14
Joined: Sat Jul 09, 2011 5:07 pm

Re: Trans Canadian Van Lines - Demeuropeen

Postby MGrad » Mon Jun 10, 2013 11:39 am

HA!

Didn't even see the bogus phone number... Thanks everyone! Had a visit planned, but will cancel asap.

Here is the email I got from TCVL:

Dear Matt,
Yes in Paris we have a very good partner, Leila of Demeuropeen.
Leila will contact you today to set up the quote. Once in Canada, we could take it over and deliver.

My best regards,

Jacques Monier
Tel: 514 353 6135
Toll free: 1 855 580 0577
Fax: 514 353 5344
www.tcvl.ca

Who is Jacques Monier? infamous in moving scam circles I guess?

I also got an email from his european partner Leila Debbou (who actually seemed charming):

Leila Debbou

Site internet : www.demeurop.com

MEMBRE DE LA CHAMBRE SYNDICALE DU DEMENAGEMENT
SITE INTERNET : WWW.csdemenagement.fr
Adresse de correspondance : 2, rue Jean Moulin- ZI Le Vaillant / Bat B8 - 93350 Le Bourget
Tel : 01.48.41.12.63- Port : 06.59.71.90.67- Fax : 01.48.41.20.49 -Site internet : www.demeurop.com

Siège social :34 Avenue Joffre - 93800 Epinay S/Seine
Entreprise de déménagement fondée par la famille Leroy en 1992
LDE, Le Déménageur Européen est aujourd'hui un des acteurs majeurs du secteur d'activité du déménagement NATIONAL&INTERNATIONAL

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 12:12 pm

Go up to the Search button towards the top of this page, and enter "monier" in quotes. There's his history. You can also google:

"jack monier", "moving"

"jaques monier", "moving"

"jaques monier", "transport"

"jaques monier", "internic"

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 12:14 pm

I wonder if you can talk with Demeuropeen and see if there's a different partner they can use in Canada. I don't see anything wrong with that company.

MGrad
Posts: 14
Joined: Sat Jul 09, 2011 5:07 pm

Re: Trans Canadian Van Lines - Demeuropeen

Postby MGrad » Mon Jun 10, 2013 1:47 pm

That's exactly what I did... Leila from Demenageur Europeen said she normally always works with Monier, but said she is open to others if I suggest someone... not sure who I can suggest, and not so comfortable setting up a first time working relationship... to be continued.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Trans Canadian Van Lines - Demeuropeen

Postby MusicMom » Mon Jun 10, 2013 2:33 pm

I see on your other thread you've got other companies to consider.

MGrad
Posts: 14
Joined: Sat Jul 09, 2011 5:07 pm

Re: Trans Canadian Van Lines - Demeuropeen

Postby MGrad » Mon Jun 10, 2013 2:38 pm

I do thanks to you and to Noone... you guys rock!

Thank you so much.

JAHaddow
Posts: 507
Joined: Fri Nov 14, 2008 6:50 pm
Location: Mesa, Arizona

Re: Trans Canadian Van Lines - Demeuropeen

Postby JAHaddow » Mon Jun 10, 2013 6:45 pm

Below is the information for a well respected company in France. Contact Jennifer Sloan and tell Art Haddow from Premier Van Lines International recommended her. I am sure they will have a quality company in Canada that they work with to ensure a good move. I have used them for multiple moves in France and had excellent service. They handle shipments throughout France.

Jennifer SLOAN
Manager| International Relocation
EUROPEAN RELOCATION SERVICES
94 Chemin du Littoral
13015 Marseille – France
Phone : +33 491 095 037
Fax : +33 491 095 039
Email : [email protected]
Website :http://www.eurrelocation.com
"Having the Right Information Makes for an Informed Decision"

Larebkhan01
Posts: 1
Joined: Wed Jun 23, 2021 11:33 am

Re: Trans Canadian Van Lines - Demeuropeen

Postby Larebkhan01 » Thu Jun 24, 2021 8:36 am

It is my first time writing a review. PLEASE DON'T USE THIS COMPANY FOR YOUR MOVE !!!! They are the worst. I have moved many times domestic and international but never had such a bad experience. Nothing about this move was positive. From the time they picked my goods to the time they delivered; all steps were HORRIBLE. They have so many agents involved and none of them know what’s going on and interestingly they all are on a different time zone. You get hold of 1 person and they will say oh no this I cannot help, you need to call someone else. You get hold of the second person and he will say okay I will try to call the first person and by that time the first person shift is over.

Anyone considering using this company PLEASE think twice. You are better off using any other small or a big company. I can bet they all will be 2000 times better than TCVL. The below is a step-by-step explanation of my move.

I hired TCVL for my move from Toronto to Boston. I have told them I need the stuff to be delivered by 5th June. Their CEO Mr. Jacques Monier assured us that it will delivered on time. Might be a +/- of a day or so. The pick up date was confirmed as 28th May, 2021.

1. Quote: I have to move 1 bedroom apartment and was quoted a total charge based on 1,000lbs and then additional 115$/ hour for packing my belongings. They came to pick up my stuff on 28th May, 2021. They spend around 4 hrs in packing. On May 31st, the lady from Bryton International send me an updated quote for 3,000 lbs and then 7 hours for packing the belongings. I was charged for the time the movers got my my apartment and dropped my stuff to the warehouse. I called Jacques and he said that you had so much stuff in your apartment and the best we can do is instead of charging you for 7 hours, we can charge you for 6 hours.

I would have NEVER selected their service if I knew that a company can cheat their customer that way.

2. Wiring Money: The Chandara Lady at Bryton International send me to wire funds and have send us the invoice. I send the wire to the information on the invoice. My bank called me after 2 days telling me the swift code they have provided is wrong. I called Ms. Chandara and she insisted no that is correct. The communication happened for the whole day between me , my bank and Chandara. At the end of the day, Chandara accepted that it was a fault at their end and have provided me with the new swift code.

3. Once this got sorted out, I have to call Chandara at least 5 times a day so that she can give me the date and the time the stuff will be delivered. She told me that the stuff can be delivered on weekend with an extra charge. I was never told that by Jacques that delivery on a weekend will charge extra. I told her how much extra money will be, she replied she don't know. I asked her okay what other day and time you can deliver and her reply " It is a very busy time of a year, we don't have any date or time yet for you". Why did those people picked up the stuff in first place when they are not able to deliver?

4. Finally she gave ne the date of 12th June, I have to drive from South Carolina ( 14 hours drive), I got to Boston to receive the stuff and found out on the morning of 5th that they will not be delivering my stuff as it is on hold as money hasn't been received. We didn't get our stuff and have to come back to SouthCarolina. Battle with the bank and the Bryton, indicated that they have the wrong Account name on the invoice they have send me and the money was on hold in Canada. After sorting their incompetency and mistake, we were again to point zero where I have to call Chandara 4-5 times a day to get a delivery date.

5. Finally they agreed to bring the stuff on 21st June. Dropped the stuff and said they will not assemble the bed as it was not in the contract. Called Bryton again and that Chanadara lady was done for the day and there was no one to help us out.

I know the story is long, but it is true. KINDLY DON’T HIRE THIS COMPANY


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