Question re: Weight Certificate and Negotiating

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Question re: Weight Certificate and Negotiating

Postby FrustratedMover » Tue Aug 31, 2004 11:27 am

I'm hoping someone can help me.
I moved from one state to another about 4 weeks ago. I have been frustrated beyond explanations with all the problems I've faced with this move. First, they said I'll have my items in 2-8 days, and now it's 3+weeks later and I only received part of my move (since they went ahead and SPLIT my move!)
I requested a weight certificate and all they faxed me is this pathetic paper with just numbers on it. Shouldn't a real weight certificate have more information than that?

I'm supposed to get the rest of my belongings between today and tomorrow. I want to know what can I do to try and negotiate paying a lower price, I received a "not to exceed" estimate for about $4K and I was told that if the move weighs less, I will pay less, but now they said it weighed more, so I should be "happy" not to be paying for the overage.

HELP!! any advice would be greatly appreciated.


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Re: Question re: Weight Certificate and Negotiating

Postby twalker » Tue Aug 31, 2004 3:36 pm

Hi Gabriella,

This is covered extensively in the book titled "Your Rights and Responsibilities When You Move" that your mover should have (by law) given you prior to your move. If you don't have a copy of it you can read it online here:

Specific to your question is the following section:

How must my mover determine the weight of my shipment?

Your mover must weigh your shipment upon a certified scale.

Your mover must obtain a separate weight ticket for each weighing. The weigh master must sign each weight ticket. Each weight ticket must contain the following six items:

1) The complete name and location of the scale.
2) The date of each weighing.
3) Identification of the weight entries as being the tare, gross, or net weights.
4) The company or mover identification of the vehicle.
5) Your last name as it appears on the Bill of Lading.
6) Your mover's shipment registration or Bill of Lading number.

Your mover must retain the original weight ticket or tickets relating to the determination of the weight of your shipment as part of its file on your shipment.

Your mover must present all freight bills with true copies of all weight tickets. If your mover does not present its freight bill with all weight tickets, your mover is in violation of Federal law.

I hope that helps answer your question about weight tickets.

Tim Walker

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Re: Question re: Weight Certificate and Negotiating

Postby blue » Tue Aug 31, 2004 3:46 pm

The moving industry is just now beginning to wind down one of the busiest peak seasons in a long time. Not an excuse, just fact. Sorry your shipment was split; that's always unfortunate for the customer and costly to the carrier. Three weeks is long enough however to have arranged for the leaveover to catch up. I would call your booking agent daily. If that doesn't help, call the carriers general offices as well.

At the same time, draft a letter to their customer service department describing your frustration. Depending on your circumstances, you might be eligible for a delay claim. Aside from that, I wouldn't be real optimistic about "negotiating a lower price" on the linehaul.

Weight tickets should include the complete name and location of the scale, date of weighing, the carrier name, the shippers name and the order for service number.

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Re: Question re: Weight Certificate and Negotiating

Postby FrustratedMover » Thu Sep 02, 2004 11:02 am

Thank you all so much for your advice.
This moving company did not provide me with that book, nor did they supply me with the proper weight certificate. I plan to report them to the better business bureau, Atlas, DOT, and post their name on this website as well.
They are A-1 First Class Viking Moving an Atlas Van Lines company, located in Brooklyn New York.
I finally received the rest of my things yesterday and I was able to negotiate a $500 reduction, not what I wanted, but I guess it's better than nothing.

Companies like this one should not get away with doing this to their customers.

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Re: Question re: Weight Certificate and Negotiating

Postby Diane » Thu Sep 02, 2004 11:09 am

This is the second bad report we have received about this company within the last week or so. People considering using A-1 First Class Viking, an Atlas agent in Brooklyn, should do a search on this website before deciding anything.

A-1 First Class-Viking

Re: Question re: Weight Certificate and Negotiating

Postby A-1 First Class-Viking » Fri Sep 03, 2004 10:30 am

We apologize for the delay in your shipment to Florida. We do recognize that the shipment was many days over due, and that some of your shipment had to be put on a second truck, as it did not fit on the original trip.

Unfortunately, we do face delays and overflow situations. Although we strive to avoid them, delays are many times unavoidable. We are aware that this fact probably does not give comfort to you, and for this, we are sincerely apologetic.

As a responsible moving company, we felt that it was our obligation not only to honor our Guaranteed Not To Exceed pricing structure, but to offer a price reduction to compensate you for the delay in your shipment.

We have also instructed our local weigh scale to ensure that the proper information is included on each scale ticket. We do recognize that your name was not indicated on the scale tickets. We strive to make our shipment weighing processes as fair and open as possible, and encourage customers to view the weighing, if possible. If a question of the accuracy of a shipments' wieght does arise, we will happily reweigh a shipment at destination.

Once again, our apologies that your move did not go according to plan. We hope that you will still consider A-1 First Class-Viking and Atlas Van Lines for a future relocation.


A-1 First Class-Viking
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Re: Question re: Weight Certificate and Negotiating

Postby IMP » Tue Sep 07, 2004 2:40 pm

A-1: Did you comply with delay claim procedures? If a 2-8 day window was in the Order for Service yet the first delivery took more than 3 weeks, did you compensate the customer reasonable & customary accommodations plus 50% of meals up to and including the full amoung of the linehaul charged?

Have you retrained your sales representative to distribute the R & R booklet at the time of each and every single solitary estimate that he/she performs?

Have you turned yourself in for not complying with that regulation?

Have you yet provided this shipper with accurate weight tickets so that the customer is able to determine for himself/herself whether or not the $500 was sufficient for the actual weight of the shipment?

Your words were well written - but in my opinion have not gone far enough.

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