Any feedback on Plycon Van Lines?

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Rick
Posts: 3269
Joined: Thu Aug 04, 2005 7:59 pm

Re: Any feedback on Plycon Van Lines?

Postby Rick » Mon Aug 15, 2005 9:25 pm

A LAWYER? Have the devil move you!

Seriouly, as an attorney, you should understand better than anyone why they wouldn't want to send you blank copy. If you decided not to move with them, but used their document to itemize your interstate relocation expenses for the benefit of the IRS... or you gave it to a terroist group to move WMD's....or you fill it out and then file a claim that Plycon stole everything from your condo. They might fax you a copy of the reverse side but, again, don't hold you breath waiting for a blank copy

Since you commented on the fact that the estimator said you had a lot of books in your first post and then you admitted that you're a LAWYER, who wants to have some of your LAWYER things crated, I suspect that their estimated weight is more accurate than not.

Some things that you think should be crated may be better protected by not crating them. You should address that with the salesperson. Frequently folks want a unique oil painting crated but the price of the crate often exceeds that value of the art work.

Did you tell them that you were a LAWYER and were referred to them from a site call MOVINGSCAM?

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Mon Aug 15, 2005 10:04 pm

Of course not. But I'm a nice lawyer....really. :D I was referred to the company by my local chinese antiques dealer who has used them with some success. So, I'm actually positive about the company in general, but overly tied to certain possessions and somewhat paranoid about what could potentially go wrong.

You see, I had a very formative experience as a young child. My family moved from North Carolina to Wisconsin and the mover's we used packed an open goldfish bowl (with water and fish) inside a box with some of my clothes. This all in spite of the sign posted on the fish bowl: do not pack. Maybe I've never gotten over the death of my fish.

Rick, you make good points about why they wouldn't send a blank bill of lading. It's the standard terms on the back side that I would want to read.

If I have a great move I will sing their praises on this website and will also tip them well. I have had 2 great local moves in Chicago with A-Windy City Chicago Movers (Jose's team). Those are few guys who appreciate a good lawyer chick.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Any feedback on Plycon Van Lines?

Postby Diane » Mon Aug 15, 2005 10:12 pm

Interesting discussion. I'm glad to know that Pickens-Kane is so good. One of the moverpros here once expressed a different opinion, but that was a while ago. A good Allied agent in the Bay area is Nor-Cal. I'm glad to know that A-Windy City is good, too. I believe that it's a Wheaton agent.

I know that ABF provides a sample Bill of Lading on its website. I believe that it is filled in, but it would provide the type of information that Melissa is asking for from Plycon. So apparently ABF, at least, isn't afraid to provide a sample BOL.

Someone who was also moving from Chicago to San Francisco posted this bit of advice last April:
One thing about movers, no matter how reputable, you must stress over and over during the move to the actual men doing the job, that you will be very upset if they bang the walls and follow them as they move big pieces. I did this with Raffe and the guys were very sympathetic to my concerns as I followed them with every big piece and they did absolutely no damage. You must be proactive no matter how reputable. - http://www.movingscam.com/forum/viewtopic.php?t=1337

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Tue Aug 16, 2005 12:09 am

Good advice Diane.

I don't mean to get off track. But, just for your info. since you are a pro on this site, I take a similar approach to the person whom you just quoted. With A-Windy City I had my own inventory of items and a list of numbered boxes. I was completely packed when they arrived. I gathered the team and gave them a pep talk. Mentioned specific fragile items and that there would be hefty tip if everything showed up and showed up undamaged. Also, I mentioned that the tip to each person would depend on the total result so the movers would motivate each other. I bought them soda and lunch.

I didn't have as many antiques 5 years ago, but the furniture I had was transported across town without one scratch. They helped to pack my cleaning supplies for no charge. They shrink-wrapped my sofa for free. The men on the team were perfect gentlemen and professional (even though they joked some about being ex-cons and knowing all about the legal system. Ha, ha.). Then all I had to do was count the boxes and go over my own list when they arrived. 2 times they hit a home run.

I wish a cross-country move could be that easy.

I'll let you know how things go with the other companies.

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Thu Aug 18, 2005 9:09 pm

I've decided to go with Plycon. I will let you know if the move goes well. Packers are to arrive on Saturday. They haven't given me a time or anything, but their operations manager told me she is going to accompany the packers to make sure everything goes smoothly. She is also going to "try" to give me a truck schedule for delivery. Seems like they ought to know by now where their trucks are going next week.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Any feedback on Plycon Van Lines?

Postby Diane » Thu Aug 18, 2005 9:27 pm

Sounds good, Melissa. I don't want to get the discussion off track, but if you have any further thoughts about A-Windy City, I would be very interested in hearing them. I gather that you didn't consider using them (Wheaton) for this move, right? Would you consider them primarily a local mover? I ask because people are always asking for recommendations for moving companies in Chicago. [PS Do you know Angie Chen, a Chicago attorney involved in the Chen v. Mayflower lawsuit last summer?]

Rick
Posts: 3269
Joined: Thu Aug 04, 2005 7:59 pm

Re: Any feedback on Plycon Van Lines?

Postby Rick » Thu Aug 18, 2005 10:02 pm

Movers are irregular route transportation providers. Unlike some scheduled common and contract carriers who service the same customers in the same markets on the same days moving the same products, the schedule of a household goods driver is often affected by the number of unknown and constantly changing variables – like the customer who didn’t get around to packing their five bedroom home but still wants to be done by 5:00 p.m. so that they can attend a cocktail party. Or the five year old who delayed the van’s departure by locking herself in her room for three and half hours because she doesn’t want to move.

Occasionally some transferees “lose” their credit card that they were going to use to pay their bill – in a casino in Missouri. Another inconsiderate customer died of a heart attack while sitting on the porch watching the crew load. In sympathy of the untimely passing, the van operator rearranged his schedule and return three days later only to spend two days dealing with the family members who fought over who was getting what the entire time he unloaded.

And then there are elevators that malfunction, trucks that breakdown, accidents that shut down the interstates for hours, shipments that cancel, orders change size, blizzards, hurricanes, etc. etc. etc.

Depending on the size of the trailer, most moving vans will hold 24K -30K lbs. of household goods. At 5800 lbs, your belongings will occupy about 1/5 of the trailer. Once the driver completes his loading assignment, he’ll arrange his schedule to meet the individual delivery commitments of each customer on board. Since your moving to the left coast, he probably won’t know a time (and possibly a day) until 24-48 hours before his arrival.

Ops Manager is coming out to make sure thing go smoothly, huh. Told them you were a LAWYER, didn’t ya.

Good Luck!

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Thu Aug 18, 2005 10:29 pm

Diane,
I didn't consider A-Windy City (Wheaton) for the national move simply because the reviews of Wheaton on epinions were all over the board (either 1 star or 5). I didn't want to deal with the possibility of problems in other locations. I used them twice for cross-town moves within the city of Chicago. They are a fantastic local moving company, and not too expensive. Last time I used them (5 years ago) they were about $125/hr. and fast. I mentioned "Jose's team" in my other email. I don't know if he still works for A-Windy city but he was a very professional leader/driver. The 2 times I moved with that company the movers were really strong guys. With A-Windy City I tried to stress over the phone that I wanted their best team and would change my move date if necessary to have them. I can't give you any information about the claims process because I never had to make one.

I think Burrows has a good reputation as a local, Chicago antique mover but they don't generally do interstate moves. Mr. Burrows spent 20 minutes on the phone with me one day giving me advice about how to hire a mover, knowing that I couldn't hire him. He didn't recommend other specific companies.

My antiques are the reason I went with Plycon. I figure if they are in the business of doing "white glove" delivery of new furniture to the furniture industry there will be a higher standard of service to me as well. I hope... It also seems good that they have only 11 locations (3 West of me). It they plan correctly my belongings would go right to the Hayward, CA location (near SF) without leaving the truck. I have spoken with a few people at the Hayward office and they have been very responsive and helpful and indicate that they deliver in the hilly parts of the city every day.

[No I don't know Angie Chen.]

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Thu Aug 18, 2005 10:44 pm

Rick,
Thanks for the response. You are the voice of reason. I relate to the 5-yr. old locked in her room, but am now cautiously optimistic.

guest

Re: Any feedback on Plycon Van Lines?

Postby guest » Tue Aug 23, 2005 8:32 am

Melissa I am currently dealing with Plycon getting a quote for a move later this year. Your feedback after your move will be vital to me. Plycon has been highly recommended by two antique furntiture dealers whom I know and who are reputable, but these dealers haven't got experience with a cross-country move, just pieces of furniture. Please share your experience with us, I am sure it will be interesting!

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Thu Aug 25, 2005 6:02 pm

Dear Guest,
I will be sure to post an update regarding the packing and pick up portion of the move as soon as I recover my energy from the marathon of packing, moving and travel earlier this week. Plycon picked up my furniture on Monday. Where are you moving from/to?

Steven

Re: Any feedback on Plycon Van Lines?

Postby Steven » Mon Aug 29, 2005 8:12 pm

Melissa,
Sorry, forgot to include my name last time! Moving coast-to-coast. Anyhow, how would you rate their packing? And did they arrive in a Plycon truck or was it subcontracted? Thanks for your valuable insights!

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Fri Sep 09, 2005 2:44 pm

Steven,
Here's the current report, but we're not quite "done" yet.

Plycon packed all of my furniture and fragile items. The packers came one day for about 4 hrs. and the move crew (mostly the same people) came 2 days later to load the truck which took about 6 hrs. They arrived in a Plycon truck, and they don't subcontract.

All the packers (and movers on the SF end) were very good except for one in Chicago who I caught being careless several times.

The driver on move date went beyond the call of duty helping me to get a large sleeper sofa out of a small room (it had to go out the window and up to the roof). He and his crew did not have to do this and I really appreciated it. Overall he was an excellent leader/driver, very detailed.

Most of my items were delivered in pristine condition yesterday. However, a 2 by 4 inch. hunk was smashed off the corner of one night table that Plycon had recommended boxing vs. crating (very annoying because it is an $800 antique table that is part of a set of 2 with matching inlay). Wish it had been my TV instead.

Some picture frames were packed improperly so that the screws on the backs of the pictures dug into the other frames (these were newly professionally framed items too). There was no bubble wrap between these pictures, just paper (duh). These items were sent back to Plycon for repair, and I'm holding my breath. I had to ask them to repack some shelves that were packed without bubble between them, by the same packer. So, a chain is only as strong as its weakest link.

The worst thing is that one of my boxes is currently missing and it contains 5 pictures, 3 art under glass and 2 photos in frames. The photos are old photos of my father who passed away and they are not replaceable. These were items designated for crating. Plycon has a bar coding system that guards against things getting lost so I'm hopeful that this set can be located, but I'm very upset about this.

So "the jury's out" right now. I paid what is for me a boatload of money to try to have a flawless move and it wasn't flawless. If I get my lost pictures back and the repairs go well I will be satisfied. I am glad most of the items showed up unscathed in a cross-country move. More later on the follow-up and repair which I am awaiting.

melissa

Re: Any feedback on Plycon Van Lines?

Postby melissa » Fri Sep 09, 2005 2:47 pm

As an aside unrelated to Plycon, my husband used Ryan's Express Moving for the cross-town portion of our San Francisco move (in which I thankfully did not participate) and they did a great job. No damage to anything.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Any feedback on Plycon Van Lines?

Postby Diane » Fri Sep 09, 2005 2:52 pm

Mmm. I guess the lesson here is, if you have expensive things, have knowledgeable people there doing nothing but monitoring the packers. Anyone should have known that the screws would dig into the picture frames.

Do you have contact information for Ryan's Express, Melissa, and would you call them an expensive or moderately-priced moving company?


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