Chicago to Philly - HELP!

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ChrisMo

Chicago to Philly - HELP!

Postby ChrisMo » Wed Feb 15, 2006 4:53 pm

Hoping to get some feedback on United Van Lines, United Van Lines and Bekins. I'm in the process of getting estimates from them, but want to be sure that each of these companies is well respected. Other than the types of estimates, what other questions should I be asking when they come to inspect the contents to be moved? Thanks.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Chicago to Philly - HELP!

Postby Diane » Wed Feb 15, 2006 6:24 pm

Hi - you are asking about van lines, but much depends on the particular agent. There are many United agents in the Chicago area. Below is a summary post describing what has been posted about them on this messageboard. As a matter of policy, MovingScam.com does not endorse any full-service moving company, but this will at least show you what others have said to give you some initial guidance.
Diane wrote:United Van Lines agents

--Adco Van & Storage (United) in Barrington.
This company is very small and we don't have much information about it, but it has good comments by people in the industry:
http://www.movingscam.com/forum/viewtopic.php?t=4761

--All Chicagoland (United) in Elmhurst.
I believe that All Chicagoland is the only United agent that does a large number of local moves. I've been told that the others tend to stay away from them for a variety of reasons, including the fact that Binding estimates are illegal for such moves in Illinois. "Fred0844" has said that the company is good. Someone posted that it was formerly a Bekins agent.
This company has two reviews. It has one very good one posted by "Judy" as a hauling agent on her move from NYC to Chicago: http://www.movingscam.com/forum/viewtop ... 4029#24029 (interstate)
It has one not-so-good review by "movingtoCT" as a booking/origin agent that stored goods long-term in its Chicago warehouse before they were delivered to CT by another United agent. At some point the inventory sheets for the stored items were lost and on delivery day some items were missing--I'm not sure whether All Chicagoland or the van line was at fault:
http://www.movingscam.com/forum/viewtopic.php?t=5035 (interstate)
Someone posted that one of All Chicagoland's sales reps failed to call him back to schedule an estimate for a local move:
http://www.movingscam.com/forum/viewtopic.php?t=5122

--Armstrong Relocation (United) in Elk Grove Village.
Armstrong has 22 locations, mainly in the South, and Armstrong overall has won many quality awards from the van line. "Michael" posted that it has had an agency in Chicago for only about four years. Just as an FYI, we think that Armstrong posted bogus reviews on this website praising itself under the names "Jess" and "Melissa"--a practice not usually associated with high-quality operations.
We have two reviews of interstate moves with Armstrong.
The first one below for a move to Los Angeles is pretty good, although "spumoni44" mentions an illegible contract, an unresponsive sales rep, packing problems on loading day, damage to a computer keyboard by the driver, and a missing box:
http://www.movingscam.com/forum/viewtop ... 8175#28175 (interstate)
The second one is a very good review--the only glitch was a slightly damaged particleboard shelf and a missing (cheap, old) vacuum cleaner:
http://www.movingscam.com/forum/viewtopic.php?t=3472 (interstate)

--Blackhawk Moving & Storage (United) in Sycamore (near DeKalb).
This company has been praised by moving professionals including "Michael" but we have no reviews as yet. It has won quality awards from the van line.

--Planes Moving and Storage (United) in Aurora.
Planes has offices in Columbus, Cincinnati, Dayton, and Indianapolis as well as in Chicago. "23" (who works for another United agent) has praised the company on the messageboard a couple of times, as has "IMP" (who doesn't work for United). Someone posting here regularly ("moveman") works for Planes Chicago. He told me in a Private Message that Planes self-hauls all shipments going under 250 miles and 75% of the loads that it books. In other words, it uses its own trucks and drivers for these shipments (desirable).
This company has two good reviews of interstate moves, although one customer had minor damage to a couple of picture frames and the other had damage to a dresser during unloading.
http://www.movingscam.com/forum/viewtopic.php?t=2787 (interstate)
http://www.movingscam.com/forum/viewtopic.php?t=6796 (interstate)
Planes also has a good review just of the pre-move process:
http://www.movingscam.com/forum/viewtop ... =6431#6431 (interstate)
There is a not-so-good review of Planes in Cincinnati, which is the company headquarters. The person had an overflow and damage to items. He says that Planes denied the claim and he had to go to the van line for compensation:
http://www.movingscam.com/forum/viewtopic.php?t=5062 (interstate)
There is also a review describing a botched move from Chicago to Knoxville. First the truck broke down and then the driver got seriously lost on his way to Knoxville:
http://www.movingscam.com/forum/viewtopic.php?t=7247 (interstate)
Judging from comments and reviews on this messageboard, I believe that you should avoid Boyer-Rosene (Bekins).
Diane wrote: --Boyer-Rosene Moving & Storage (Bekins) in Bensenville and Arlington Heights.
This company is reportedly the largest Bekins agent. An industry person familiar with Chicago said that its sales rep "could charm the skin off a snake." People who have had estimates from him have also been impressed with his seeming professionalism. However, the company has a large number of BBB complaints and several moving industry people have said that Bekins Van Lines as a whole has service issues. Boyer-Rosene has given several people posting here very low quotes.
There is a very bad review of Boyer-Rosene by "henriB" here:
http://www.movingscam.com/forum/viewtop ... 7316#37316 (interstate)
The company gave "naples" (real name Sandy) a very weird, inaccurate estimate for an interstate move:
http://www.movingscam.com/forum/viewtop ... =8371#8371
Despite our concerns, "jlj001" went with Boyer-Rosene for a move to St. Louis. He mentioned liking the sales rep, Jim May. He has not yet come back to report on the move:
http://www.movingscam.com/forum/viewtopic.php?t=6794

Since you are moving interstate, I feel that it would be important to ask each company whether it will haul your shipment using its own truck and driver (desirable), whether your shipment will be picked up at the residence by the truck that will haul it to destination (desirable but not always possible if a shuttle is needed), and what is the range of days between which your shipment will be delivered (example: between February 28 and March 6). Also, ask each company for a GNTE quote--called Option C by United agents.

ChrisMo

Re: Chicago to Philly - HELP!

Postby ChrisMo » Wed Feb 15, 2006 9:33 pm

Thank you so much for your in depth response. The Allied agent that have a meeting scheduled with is from Reebie Moving and Storage. I also will be meeting with Golan's Moving and Storage next week. Any additional information that you might have on these two companies would be greatly appreciated. Thanks again for your help.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Chicago to Philly - HELP!

Postby Diane » Wed Feb 15, 2006 9:55 pm

Hi - Reebie is actually one of the less desirable companies to go with, judging from what has been posted here, and I strongly advise you not to use Golan's. I don't know where you're getting these particular companies from, but they are definitely on the low end of Chicago movers. Here is what people have said about them:
Diane wrote: --Reebie Storage & Moving (Allied) in Chicago.
This company has a moderately bad review by "CT Girl" for a local move:
http://www.movingscam.com/forum/viewtop ... 3016#13016 (local)
And a bad review by "California Nurse" for a local move where the workers were reportedly "nasty and threatening":
http://www.movingscam.com/forum/viewtop ... 8485#38485 (local)
Both of the above reviews say that Reebie increased the price from what was initially quoted.
. . .
--Golan's (independent) in Skokie.
Golan's quotes by cubic feet (a big no-no) and has a large number of complaints with the BBB. An industry person posted that it might be OK for a local move if you follow the truck from start to finish.
It has a bad review for an interstate move here:
http://www.movingscam.com/forum/viewtop ... 1707#21707
It gave someone a seriously lowball quote here:
http://www.movingscam.com/forum/viewtop ... 5262#35262 (interstate)
Someone from the company falsified the number of its BBB complaints here:
http://www.movingscam.com/forum/viewtop ... 9496#29496
Also, someone possibly connected with the company made obscene posts here: http://www.movingscam.com/forum/viewtopic.php?t=4951

ChrisMo

Re: Chicago to Philly - HELP!

Postby ChrisMo » Thu Feb 16, 2006 3:12 pm

Wow. Thank you for your insights. I was under the impression that if I chose a nationally recognized name, I would get better service! Thanks for setting me straight on it.

Plane's is coming today to give us a quote, but I'm wondering if you or anyone in the Chicago area might know of a solid, reputable moving service to contact. I didn't realize there was so much trouble in the industry to watch out for.

Thanks again for your help.

ChrisMo
Posts: 2
Joined: Thu Feb 16, 2006 3:13 pm
Location: Chicago, IL

Re: Chicago to Philly - HELP!

Postby ChrisMo » Thu Feb 16, 2006 3:18 pm

Also- I have registered with the site if you want to forward any additional thoughts via PM

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Chicago to Philly - HELP!

Postby Diane » Thu Feb 16, 2006 3:26 pm

OK, good. Just so you understand, I didn't compile all that stuff just now. I've been working on compiling summary posts about moving companies in various parts of the U.S. for a while now. It saves time because people come here asking the same questions over and over.

From reviewing what has been posted here, I have a feeling that Chicago may be a rather tough place to find a really excellent interstate moving company. United is normally a very good van line so I would think that Planes would be one of your better bets. I would certainly keep that appointment.

I don't know what you mean by a "moving service," but another thing you could do is call the Illinois Movers' and Warehousemen's Association (IMAWA) at 217-585-2470 or 888-791-2516 and ask for the Executive Director, Patricia McLaughlin. She knows primarily about how companies have performed on moves within IL, but usually there's some connection between quality there and quality on interstate moves. She's familiar with MovingScam.com and has helped many customers in the past. I understand that she is a very committed individual who will "tell it like it is" to protect consumers. Also, people can look at moving companies' intrastate (within IL) moving record online at http://www.icc.illinois.gov/mc/hglist.aspx

Generally speaking, you will get better service from a van line agent than from a no-name company, and infinitely better service than from a scammer or a dubious company like Golan's, but there are lower-performing companies even among the van line agents, and you seem to have found them. How did you happen to set up appointments with Reebie and Boyer-Rosene out of all the companies in Chicago? Did they contact you somehow?

ChrisMo
Posts: 2
Joined: Thu Feb 16, 2006 3:13 pm
Location: Chicago, IL

Re: Chicago to Philly - HELP!

Postby ChrisMo » Fri Feb 17, 2006 11:45 am

My meeting yesterday with Planes was much better than the one I had with Reebie. They gave me a binding estimate that was a little less than Reebie and was way more in-depth. The salesperson took extra time to explain everything in detail to me which I appreciated and as of now, I expect to use them.

The salesperson even gave me the MovingScam.com website to check out and told me about the one problem that he did have with the Knoxville move. I know he's the salesguy, but I thought that was a good move.

I got the other names from going to the main websites for Allied (Reebie) and Atlas and Golan's. I still (1 week later) haven't heard from Atlas and have left them two messages. Can't even get a phone call back, let alone a quote - guess that says enough about them.

Thanks for the help.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Chicago to Philly - HELP!

Postby Diane » Fri Feb 17, 2006 11:58 am

I'm glad the Planes visit went well. I would be very interested in which Atlas agent you were trying to contact. If it was Nelson Westerberg, I think someone else reported here that they never called back.

Please keep us posted on how your move goes so we can add to our reviews.

mcgr

Re: Chicago to Philly - HELP!

Postby mcgr » Mon Feb 27, 2006 3:04 pm

I used Atlantic Relocation Systems-an Agent for ATLAS for a move from Colorado to Illinois-No problems, very professional, they have 11 Locations around the country-we were happy with our move. They have an office in Arlington Heights, IL. www.atlanticrelocation.com Believe me when I say we are VERY picky. We paid about $4500 for an Interstate move. I will say that I think all of this can depend on the location of the Agent, Estimator's Accuracy, and Team they use to Load and Unload (Employees vs. Day Laborers) Previously we had used Daryl Flood-Agent for Allied Van Lines (out of Houston, TX) Veryy Good , Very Reputable www.dfmobility.com, but they are not in Chicago-Atlantic is.


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