very bad move with North American van lines

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We had all new furisher and :( we figured we should usea prosessional moving Company. The movers were not carefull at all with our things, the helper the truck driver had when loading only could use one hand as he had to hold his pants up or had a cell phone at all times.We had a real good new china Cabinet, trying to push a load on a two wheel cart he hit this and really messed up becouse he was trying to drive with one hand, they did not cover a lot of things and we had a lot of damage to new expensive things. There were bad damage on leather love seat and sofa. they broke the conputer cabinet, they bad gouges and scratchs on tablle Bed and the china cabinnet looks just real base loose there are dents just bad care. Wewould have bed much better to hire a couple of people from hope misson and had them load truck then we could have made sure they did not damage. Then we paid for full coverage replacment value insurance they offered us about a third of even being able to fix right and they just were nasty to deal with,like we were the one's that done something wrong, we did we had North American Van Lines move :( us[/b]

[MusicMom]

Which NAVL agent did you use? Did you file an insurance claim? Did you complain to NAVL Headquarters?

[Diane]

The person says that he/she had full replacement value coverage but got back only a third of what it would have taken to fix the furniture correctly. This has to be a new low - a worker unable to use both hands to wheel the dolly because he had to hold his pants up or hold his cell phone with the other hand.

[avchicago]

we had a similar experience with North American - moving from LA to Chicago. We used a highly recommended North American subsidiary - Andy's out of Glendale to pack us up. They did a good job. The problem happened in transit and unloading. The Chicago group was absolutely terrible. They were not careful with any of our belongings. They did not have enough people to manage the process (requiring us to do their job of checking off every box for their records). They damaged a lot of our stuff and lost even more. We too had full value protection. They are trying to hardball us and pretend that they aren't responsible for the contents of any boxes they lost because we packed them. They are also demanding receipts for everything. It's ridiculous. They sell you insurance they have no intention of providing. We are currently preparing to sue them in small claims court. They are horrific folk - the claims group that is. Horrific. I don't know how they sleep at night.

[Diane]

What NAVL company supplied the workers that unloaded you in Chicago, do you know? Or were they random people picked up by the long-haul driver?

[Michael]

Sorry about both of your experiences, but for avchicago, in reagrds to you having to check off your inventory, you are responsible for checking off your inventory at destination unless you are not able to be there to recieve your goods and relinquish that responsibility to someone else you trust.

The only reason I bring this point up is we get more shippers that feel its the transportation companies responsibility to check off when actually it is the shippers.

[Diane]

It is actually to the shipper's advantage to do it rather than letting the driver do it.

avchicago, I too am sorry for your experience with the hauling and delivery people but I'm glad to hear that Andy's did a good job as the booking/origin agent and I'll add your positive remarks about them to my summary post on CA movers linked to below.