Moving from Las Vegas to Boston

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Vegas
Posts: 5
Joined: Wed May 09, 2007 3:39 pm
Location: Las Vegas, NV

Moving from Las Vegas to Boston

Postby Vegas » Wed May 09, 2007 9:52 pm

My husband and I are moving to Boston around 6/15/07, and I have gotten a few estimates from local agents. I thought I would post my experiences with them since there isn't a lot on this site for Las Vegas. We're moving into a 2 bedroom/2 bath in Boston, from a house to an apartment. We're leaving town June 18 and plan to arrive in Boston on June 25.

All American Van and Storage (Allied agent)
Rep called the day before to confirm appointment, showed up on time, prepared, didn't have trouble finding the house. She estimated about 4,018 pounds. Including $25,000 in full value 0 deductible insurance, the estimate came to $3,600. This also includes all crating, uncrating, etc. This is a binding estimate, so whether the weight is more or less, the price stays the same. She also estimated an additional $529 in shuttle charges if we need a shuttle at our destination in Boston, making the total price possibly around $4,129. The pickup was for June 15, exactly when we wanted it, and the delivery window was June 26-June 29, confirmed, exactly when we wanted it as well. All American has been a member of the BBB for about 40 years, and they have had only 2 complaints in the last 3 years, with one unresolved.


Puliz (United agent)
Rep was on time and prepared. She seemed to be very thorough as we went through the house, picking up on items other reps did not mention, like the fax machine, e.g. She estimated $3,500 lbs. (the lowest we saw) and the estimate came to $3, 840.57 with full $25,000/no deductible insurance, but did not include uncrating of one glass tabletop, which the rep said would have to be priced by the destination agent. However, the price was for a June 19 pickup (the day after we leave, so someone else would have to be there to release the items), and a delivery window of June 26-July 7 (kind of a long time to wait for our stuff). If we want it picked up June 15 before we leave, then there was additional charges for storage, warehouse handling, and the price would be about $4,300. Both prices included about $300 for destination shuttle charges. This was a guaranteed not to exceed, so if the weight ends up being less, we pay less. If it's more, we pay the estimate. Puliz has been a member of the BBB for almost 20 years, and they have had two complaints in the last 3 years, with one resolved and one closed.

Moving Relocations Specialists (Wheaton agent)
Rep called before coming to confirm appointment; showed up on time and without any problems. Was very thorough in explaining charges for crating, insurance, fuel surcharges, etc. Estimated the weight to be around 4,100 lbs. Estimate was $4,065, shuttle charges would be about $450. With full insurance, the total price would be $4,800. This was guaranteed not to exceed, so if it weighs less, we pay less, if it weighs more, we pay the estimate. MRS has only been around since 1999, and has been a member of the BBB for about 5 years, with no complaints in the last 3 years.

Ace Worldwide (Atlas agent)
This was a strange experience. I made an appointment, and got no call confirming. Then on the day of the appointment, no one showed. I called the local office number and phone just rang and rang (no answering machine, even). Then I called the national number and told the person who answered that the rep was not there. He then had the local manager call me, who apologized and made another appointment for me, as he could not get ahold of the rep. The next day, I received a voicemail from the rep stating that she had left me three messages before our appointment date, which I never received. I check my messages pretty frequently, and my voicemail was working fine those days, so maybe she just dialed the wrong number? Anyways, she showed up a few minutes late to the second appointment, but that was because she missed the freeway exit and had to call me for directions. When I showed her the kitchen tabletop which needed to be crated, she stated that she had forgotten her tape measure, so couldn't measure it. She estimated that the weight would be 4,500 lbs. (stating she added an extra 300 lbs. because she hates to get calls from customers later complaining about extra charges, which makes me think this estimate was not a guaranteed not to exceed estimate). The price came out to $3, 933.69, shuttle would raise that to $4,363.89. She stated that we would get $75,000 in insurance at no additional charge (I think the estimate included a $350 "insurance related" surcharge). She also said that the fuel surcharge, which they had listed at 11%, might go up between now and our move, so that would increase the price. Ace is not a member of the BBB, but they have only had one complaint in the last three years.

We narrowed it down to Allied and United, and we have decided to go with Allied, since the total price with shuttle won't exceed $4,129, which is pretty low, comparatively, and they have confirmed our pick-up date and a short three day delivery window. United would have been $300 cheaper if we had agreed to have them pick up after we were gone and then agreed to a 2 week delivery schedule, but we decided we didn't want to risk being stuck sleeping on an air mattress in Boston for two weeks.

So, I guess this posting is more for informational purposes than anything else since the postings about moving from Las Vegas are a little slim, but I did have a couple of questions - is it standard to charge a customer's credit card prior to pickup? Also, if we decide to use a cashier's check instead, is it standard for the company to ask for payment before unloading the truck, or do they unload first usually?

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: *Moving from Las Vegas to Boston

Postby Diane » Thu May 10, 2007 8:15 am

Thanks for this very detailed post.

In answer to your questions, I believe that it's SOP to charge the credit card, or at least put a hold on the funds, prior to pickup. If you pay with a cashier's check, you will be required to give it to the driver before the unloading. I've read that the reason is that moving companies have occasionally run into problems with customers balking at payment if they see any damage to their things.
Diane
Check out domestic companies on this thread. Click here for a detailed, authoritative article on international moving.

Vegas
Posts: 5
Joined: Wed May 09, 2007 3:39 pm
Location: Las Vegas, NV

Re: *Moving from Las Vegas to Boston

Postby Vegas » Sun May 20, 2007 11:22 am

FYI, I recently spoke with a friend of my husband's who used Nationwide out of Las Vegas, NV to move to New York about a year ago. He said it was one of the worst experiences he has ever had. Not only did he end up at his new home for three weeks before they arrived with his belongings, but approximately $2500 worth of items were missing. When he asked to go into the truck to look for these items, he was allowed onto the truck and says that everything was thrown into the truck with no care, things were broken and smashed, and the identifying stickers they place on your belongings before loading them were all over the floor, as they had fallen off a number of items. A few of his belongings were also damaged, and he was told that he only had 79 cents per pound in coverage, and to even get that, he was required to get three estimates on the repair before they would honor that insurance coverage. Nationwide is on this site's blacklist, but I thought I would post someone's actual experience with them.

vinyasa
Posts: 2
Joined: Mon May 28, 2007 12:54 pm
Location: Las Vegas

Re: *Moving from Las Vegas to Boston

Postby vinyasa » Mon May 28, 2007 1:04 pm

Hi there... My husband and I are moving from Vegas (we live in henderson/green valley area) to tallhassee florida in mid august 2007. Thanks so much for your detailed post about vegas-based movers!! Just wondering if you've collected any more insights as of late. Did you happen to explore any "full service" movers, who do the packing and driving? Also, can you clarify what those "shuttle" charges are? Thanks again for your helpful post!

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: *Moving from Las Vegas to Boston

Postby farrah7031 » Mon May 28, 2007 5:06 pm

I would stick with the big name van lines in your area (United, Mayflower, Allied, Atlas, North American) as there seem to be a bunch of horrible companies in your area.

Welcome to Tallahassee!

Vegas
Posts: 5
Joined: Wed May 09, 2007 3:39 pm
Location: Las Vegas, NV

Re: *Moving from Las Vegas to Boston

Postby Vegas » Mon May 28, 2007 8:34 pm

Hi there - I'm glad my post is helping out! I'm pretty sure all of the companies we got estimates from also do full service moves, where they'll pack up all your stuff and drive it out. All those companies were the Las Vegas agents for national van lines. The problem is that even when you go with a national van line, the local agent could be a disaster. I think all the local agents we got estimates from are supposed to be pretty decent. They don't have many complaints, if any, with the BBB, and they didn't really have anything shady in their contracts (I'm a lawyer, btw).

With regard to the shuttle charges, those are when the big truck (the trucks are usually around 70-80 feet long) can't get into either your origin address or your destination address due to narrow streets or some kind of street parking issue, they have to load all your stuff onto a small truck, then onto the big truck (at the origin) or they have to unload it off the big truck and onto a small truck (at your destination). The shuttle charges include the rental cost of the smaller truck plus the labor for the extra loading/unloading. Since we're moving to Boston, where the streets are narrow, and our apartment building has an underground loading dock, we got estimates for shuttle charges since that might be a problem for us.

Hope this helps!

vinyasa
Posts: 2
Joined: Mon May 28, 2007 12:54 pm
Location: Las Vegas

Re: *Moving from Las Vegas to Boston

Postby vinyasa » Tue Jul 03, 2007 3:02 pm

hello! hope your move to the east coast went smoothly... a hectic and exciting time, i'm sure! once you get settled, just wondering if you have any additonal insights now that you've gone through the process. ( i'm the gal moving from vegas to tallahassee in august). i've got all american and puliz coming on friday to do my in-home estimates! thanks in advance!

Vegas
Posts: 5
Joined: Wed May 09, 2007 3:39 pm
Location: Las Vegas, NV

Re: *Moving from Las Vegas to Boston

Postby Vegas » Wed Jul 04, 2007 8:01 am

Hi! We're all settled, and honestly, we can't believe how smoothly our move went with All American/Allied. We had Joy and Randy as our Allied drivers, and they showed up on moving day with two helpers. Joy went through the paperwork with me while Randy and the other two guys rearranged the truck in order to get our stuff in. Then, she started making a very, very detailed inventory of everything that was going and putting the identifying stickers on all our stuff. They stretch wrapped our couches and wrapped all our other furniture in blankets. They took apart anything that needed to come apart and wrapped that as well. They had a handy little "parts box" which they put all the screws, etc into so it would all be there in one place when they arrived here. A guy from All American came and crated our glass table tops. Then everything was loaded into the truck. I took a look at the back of the truck, and everything was put in very neatly, with not much space for movement, so it didn't look likely that anything was going to break just from the movement of the truck. Everyone was really nice, and we had no problems on moving day.

Joy and Randy were in contact with us while they drove across the country, and they arrived during the delivery window, as promised. We knew exactly when they were coming, since they would call anytime they had a delay or anything. They ended up having to use a shuttle to get into our loading dock, so Joy and Randy re-loaded everything themselves and drove a smaller truck out to our apartment building. They didn't have any help this time, but they managed to get everything up to our apartment without any problems. Actually, I was amazed when they got our couch through the winding hallways and into our front door! They re-assembled the furniture they had taken apart and put everything where we needed it. Not a thing was broken or scratched - none of our furniture, not our 50 inch tv, not even the dishes and electronics we packed ourselves. Randy jokingly said that we could have packed an open soda bottle in the back of their truck and not have it spill because the ride is so smooth.

When I told Randy what a great job they had done and how they had exceeded our expectations, he only had good things to say about All American and how they choose their help. Apparently, if you don't go with Randy and Joy as your drivers, there is another husband and wife team that All American uses, and no one else, so you're in pretty good shape with All American. Clearly, we were very pleased with the move, and we have no regrets having chosen All American/Allied!

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: **Moving from Las Vegas to Boston

Postby farrah7031 » Wed Jul 04, 2007 12:25 pm

That's wonderful! I'm happy we now have a good recommendation for Las Vegas, as that was severely lacking.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: **Moving from Las Vegas to Boston

Postby Diane » Sat Jul 07, 2007 11:20 am

Yes, thanks very much for this excellent review of All American. I am assuming that Joy and Randy were drivers for Allied Van Lines, not for All American itself (?).
Diane
Check out domestic companies on this thread. Click here for a detailed, authoritative article on international moving.


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