the moving hypocrisy
We "sell".............quality service,................. the best drivers, ......customer care etc. etc.
In reality we sell "lowest price."
You cannot buy a Porche for the price of a Volkswagon. Yet of all, that is what we sell.
Upper management wants to see numbers. not the number of quality shipments but high bookings, hauling revenue, and a full warehouse.
Sales staff sell to meet quotas and if they have to max out the discount, so be it. "I sold the order, operations has to service it."
Operations " I need drivers but I can't find anyone who wants to do the job" so if it walks and talks and knows how to spell "sofa" he is hired.
Driver, must use "Quality Labour"....from the agent.....in uniform. But the agent charges double for the labour the driver could get "off the lot".
It becomes a viscious circle and in the end the customer looses.
Price the move to be profitable while providing the quality service the customer deserves. If the customer wants you to provide quality but pay the price that Joe's Moving & Cartage offers. Say thank you but no thank you and go to another customer. You will do less moves but they will be all quality moves.
Can I get off my soapbox now?