ANDY'S TRANSFER-THE GOOD, THE BAD, AND THE UGLY

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fifi
Posts: 9
Joined: Sun Feb 26, 2006 2:30 pm
Location: sherman oaks ca

ANDY'S TRANSFER-THE GOOD, THE BAD, AND THE UGLY

Postby fifi » Sun Nov 26, 2006 3:33 pm

Partially based on the positive reports from folks on this site, I chose Andy's Transfer for my move from Sherman Oaks, CA to Eugene, Oregon. My initial contact with the man in their office was positive and the estimator was exceptionally helpful and even showed up on the day of the move.

The actual crew showed up on time and were courteous and helpful. All but one spoke English. The crew that does the actual moving is contracted through Andy's and operates independently. They gave me a five to twelve delivery window.

I told them when I planned to arrive in Eugene--it is a two day drive and I was to leave the next morning. I then received a call saying that they would arrive in Eugene in less than two days--impossible for me to arrive when they did. After I called Andy's they agreed to give me time to drive there.

The same crew unloaded. One worker either refused to understand what I was saying, or decided to do it his way. The result was carrying outdoor furniture and other things for the garage and yard through the house instead of through the garage or yard directly. One result was a large stain on freshly cleaned carpet.

On close inspection--some after they left-- I saw many scrapes and scratches, one antique revolving book case broken in three places. They did point out the broken piece as it was obvious.

I called Andy's and spoke to Pat, who was very nice when they were selling me their services. He was not so nice after. I told him about a lost box. He said he would get back to me, and never did. The movers had placed a large, tall and heavy piece of furniture against a garage wall, covering an electrical panel. I called Pat again to see if their local office could send someone out to move it. He told me in no uncertain terms that it was my problem and refused to help or to make suggestions.

I purchased the maximum amount of insurance with no deductible, which was virtually worthless regarding a lost box and table. I received a form letter stating that I had signed off on them. It was virtually impossible to have signed off on the box, as there were over 100. The table does not show up on their inventory list, so I couldn't have signed off.

Although the estimator (salesman) was very nice and the crew courteous, I would recommend staying away from them as I will do in the future.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: ANDY'S TRANSFER-THE GOOD, THE BAD, AND THE UGLY

Postby MusicMom » Sun Nov 26, 2006 3:40 pm

How did they get there before you?

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: ANDY'S TRANSFER-THE GOOD, THE BAD, AND THE UGLY

Postby Diane » Sun Nov 26, 2006 7:22 pm

fifi,

Thanks for your review and I'll add it to my Superlist linked to below. For those interested in the runup to this move (which took place in mid-May 2006), this is the thread - http://www.movingscam.com/forum/viewtopic.php?t=8226 If you were moving from Sherman Oaks, your estimator that you liked so much must have been Ralph, because others have said that his territory is the area around Glendale where Andy's is located. Pat must have been the move coordinator.
Diane
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