NEVER USE R1 Moving and Storage

Use this forum to report moving scams, and disreputable moving companies
catshark
Posts: 6
Joined: Mon Jul 30, 2007 4:05 pm

NEVER USE R1 Moving and Storage

Postby catshark » Mon Jul 30, 2007 5:52 pm

I contacted R1 moving and storage on June 5th 2007 to move my items from Sonora, Ca. to Jacksonville FL on June 18th 2007.

They quoted me a total of $1100.00 to do the complete move. At the time I thought that was a reasonable amount of money so I went with the quote.

They arrived at my home on time and everything was going well. The movers were acting quite professional and doing a great job at packing up all my things and placing each item with a sticker to identify it properly.

Then the guy that was packing up my stuff told me to expect the truck to deliver all my items to my new place by June 28th. I told him that would be a great time for them to come due to the fact, I wanted to take my time driving cross country.

June 28th came and went with no calls from R1 telling me that they were going to be delayed. I gave them a few days since, I thought that perhaps something had come up or since it was just an estimated time that perhaps it was taking longer than what was first estimated.

A few days later I called up Sanjay and asked him if my stuff was on its way. He told me that they had a problem fitting all my stuff into a truck and that a truck was comming from Colorado to pick up my items. That truck should be in California the following day and I should have my stuff in 3 days.

June turned into July, I waited until after the 4th to call em back. I spoke this time to a man named Jeremiah who had told me at the time he was being trained and was new to the business. He looked at my account and told me that they had just picked up my items and they were on their way to Florida. That my stuff came out to over 2100 pounds as well and I needed to pay them an additional $400.00 for the additional weight. I didn't mind that too much so I told him I'd pay it and then made him repeat that my items were in transit and that I should recieve them in two days.

The days passed by and still no phone call. So I called Sanjay up again and asked him where my items were. He told me that the truck had a tire blow out in Texas and that it delayed the movers a few days. that I should be recieving my items within the next few days since the truck had a stop in Georgia.

After two more calls I finally found out that the truck was going to arrive at my house within the next few days. that they had made their final stop in Texas and when the driver was 24 hours from my home that he would call me back.

Well the day came and went so I called up R1 again and asked them if they had the exact time that the driver would arrive at my home. I spoke again with Jeremiah who told me that he had lost contact with his driver and that he had no way of tracking his where abouts.

Another 24 hours go by and still my stuff is missing and the truck is not calling to report to his dispatch.

Early morning on Saturday July 14th 2007 I get a call from the truck driver saying he will be in the area within the hour and that he wanted cash from me. Since I have had nothing but trouble from this moving company I refused to give him cash.

In order for them to charge me more money, one of the movers actually used his own feet to measure the distance from my front door to his trailer. He told me that due to his measurements with his own feet and not an actual measuring stick that the price to move all my items in would be an additional $75 bucks. Since he was holding my items hostage, i had to fork out the money to him. All the while he was waiting for me to retrn from a bank that was majorly busy and a traffic jam and a half, due to their forgetfullness of calling me the day before they were to arrive, they refused to move any of my stuff into the apartment. while they waited, the weather turned ugly. they told me that if they were to wait until the weather cleared to move my items in it would be an additional $800.00. when they told me this I went crazy! First they made me wait almost an entire month for my stuff, they wanted even more money from me due to their refusal to trust me!

I had paid for the whole they pack up your stuff then unpack it and unwrap it for you service as well. When I asked the movers if they would be so kind to unwrap some of the stuff and put it back together they laughed and said sorry you are on your own.

I had told the movers that there were two boxes missing from my moving sheet. They kept reassurring me that I was wrong that they had given me everything that was on the truck after they had mistakenly given me a few boxes that were someone elses. I caught the glitch and told them that the two boxes were not mine. the movers just said oh oops and reloaded them into the truck.

The driver of the truck then told me again that there was nothing left on his truck for me. That they remembered placing two boxes in my apartment that didn't have numbers on them and those were the missing boxes. So I was tricked into believing that I had everything.

The next day I started to unpack and realized that yes there was two missing boxes and that I wasn't going crazy. So I called up the driver and told him that he had two boxes of mine still on his truck. He told me that they were in the process of unloading in Orlando and that he would get back to me. So I get a call back and he said that he remembered the two boxes and that he had accidentally given them to the address in Orlando. that he knew for sure and that he was sorry for the inconvenience but I needed to contact Jeremiah and have him retrieve the boxes.

I called Jeremiah and left several messages. He never called me back, then they kept transferring me to a Heather. On numerous attempts I finally got Sanjay back on the phone. He told me that they found one of my boxes and that they would ship it to me via fed ex immediately. That was over two weeks ago.

While waiting I have found out that Sanjay no longer works for the company and that he lied to me about shipping the boxes. That they still have no idea where the boxes are and that the lady in Orlando is not returning their calls.

They keep promising me that they will call me back they never do. So now I am at wits end and defaming them on every website I can and reporting them to the department of consumer affairs, the DA and to the better business bureau. My next order of business is to file a small claim against them for all the losses I have accrued while trusting my personal belongings in their care.

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: NEVER USE R1 Moving and Storage

Postby farrah7031 » Mon Jul 30, 2007 8:01 pm

Here's some more places you can complain:
http://www.movingscam.com/forum/viewtopic.php?t=9256

catshark
Posts: 6
Joined: Mon Jul 30, 2007 4:05 pm

Re: NEVER USE R1 Moving and Storage

Postby catshark » Mon Jul 30, 2007 8:20 pm

Thanks for all the info! I read your message in a later post and took your advice!

Thanks for your help!

:D

coolgenner
Posts: 155
Joined: Thu Apr 19, 2007 9:37 am

Re: NEVER USE R1 Moving and Storage

Postby coolgenner » Tue Jul 31, 2007 8:30 am

" every website I can "

hi there, can you list all or a few of the sites you are using, if there are any new ones I'd like to use them too to complain about my company.

Thanks!
New Jersey the cess pit of scummy movers!

catshark
Posts: 6
Joined: Mon Jul 30, 2007 4:05 pm

Re: NEVER USE R1 Moving and Storage

Postby catshark » Tue Jul 31, 2007 2:40 pm

Sure! I went to every listing r1 has on yahoo and where I had a place that I could remark about them I did. I went to the squeeking wheel and paid the five dollars to place a complaint, most of the places where I went were actually advertized on this website. They cover everything here! glad I found this forum!

I can't believe how crooked this industry is! I am an old trucker myself and I took pride in my cargo. I can't believe the stuff our government is allowing these companies to get away with!

ArchieWhite
Posts: 2942
Joined: Thu Mar 25, 2004 11:38 am

Re: NEVER USE R1 Moving and Storage

Postby ArchieWhite » Tue Jul 31, 2007 2:59 pm

Catshark....the govt is not allowing them to get away with it, they are violating all the laws on the books willingly and voluntarily. Legal movers have to jump thru hoops and crooked movers don't, they just change their name and website when the heat gets close. Don't lump all movers in with scammers, there are dozens of scammers, and thousands of honest, family owned and operated moving companies all over the US. Most of them work their best people 70 hours a week in the summer, and at the end of the year, make a nickel on the dollar, in a good year. Scammers prey on old people, gullible people and people who fall for their trick names and low price come-ons. The problem could easily be solved, with guns and deportation papers, almost all the scammers come from the same place, and barely speak english, but nobody will face that issue head on, its not PC.

coolgenner
Posts: 155
Joined: Thu Apr 19, 2007 9:37 am

Re: NEVER USE R1 Moving and Storage

Postby coolgenner » Tue Jul 31, 2007 3:03 pm

Don't worry Archie,

I have the INS contact info for my foriegn born mover. After I done with him in court, they are my next contact. The guy is such a scumbag I am certain he jumped a student visa or something. PC or not, I hope to really give the guy a hard time.
New Jersey the cess pit of scummy movers!

catshark
Posts: 6
Joined: Mon Jul 30, 2007 4:05 pm

Re: NEVER USE R1 Moving and Storage

Postby catshark » Thu Aug 02, 2007 12:35 am

Yes I do agree that not all moving companies are scams, but it makes you wonder how many of these are actually slipping through the cracks and what kind of risks could be involved. There HAS to be a way for the Government to reguate these scam companies. It has to go past buyer beware because allowing a moving company to drive around without licensing or what have you could be quite dangerous not only to our belongings we place in their care but the very acts in which they could be planning to utilize that company for. Hmmmmmm

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: NEVER USE R1 Moving and Storage

Postby MusicMom » Thu Aug 02, 2007 7:18 am

Common sense would say that you're completely right, Catshark. The problem is enforcement. The DOT has less than 20 investigators (up from 9 about a year and a half ago) to cover the ENTIRE country with all the thousands of movers generating complaints. The biggest problem is the Carmack Amendment, which takes away any legal recourse a custoemr might have to penalize a bad mover with a lawsuit.

So in other words, all it would take to fix the scam mover problem is to enact government reform. And we all know how well THAT works around here. Someone asked me the other day what job I'd like to have if I could be anything for just one day, and "Head of DOT" came right to mind, as long as I had a month to plan all the policy changes I'd make and put a few senators in my pocket.

consumer advocate
Posts: 1945
Joined: Wed Jul 16, 2003 9:52 pm

Re: NEVER USE R1 Moving and Storage

Postby consumer advocate » Thu Aug 02, 2007 7:50 am

Another factor is that the AMSA (American Moving and Storage Association) lobbyists buy off our "representatives" in Congress to keep them from passing meaningful consumer protection legislation that would make it easier for states to enforce the rules.

ArchieWhite
Posts: 2942
Joined: Thu Mar 25, 2004 11:38 am

Re: NEVER USE R1 Moving and Storage

Postby ArchieWhite » Thu Aug 02, 2007 8:11 am

post removed

consumer advocate
Posts: 1945
Joined: Wed Jul 16, 2003 9:52 pm

Re: NEVER USE R1 Moving and Storage

Postby consumer advocate » Thu Aug 02, 2007 8:27 am

I removed your post because: 1) it annoyed me 2) I don't like you and 3) because I could. :wink:

ArchieWhite
Posts: 2942
Joined: Thu Mar 25, 2004 11:38 am

Re: NEVER USE R1 Moving and Storage

Postby ArchieWhite » Thu Aug 02, 2007 8:35 am

No problem....I understand completely, but it does perpetuate the stereotype.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: NEVER USE R1 Moving and Storage

Postby MusicMom » Thu Aug 02, 2007 9:02 am

Sending you a PM...

catshark
Posts: 6
Joined: Mon Jul 30, 2007 4:05 pm

Re: NEVER USE R1 Moving and Storage

Postby catshark » Thu Aug 02, 2007 11:22 pm

I love these liers! They are starting to get cornered. I placed in a complaint with the better business bureau and this is the responce the lovely Heather wrote!

Contact Name and Title: Heather Office Manager
Contact Phone: 1800 973 0919
Contact Email: heather@r1moving.com
,
We have been trying locate your items with no luck finding them. we have done our best please file a claim report with our insurance 623 551 0243. It is company policy not to deliver good until balance is paid in full.

(The funny thing is, I paid these lovely people in full. They are thieves and I have the proof!)


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