ALERT - avoid Apollo Van Lines (Glendale, NY)

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badclams
Posts: 17
Joined: Thu Oct 25, 2007 10:27 am
Location: Fort Lauderdale

ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby badclams » Thu Oct 25, 2007 10:34 am

May I just tell everyone here that this outfit is dishonest to the bone?

Here's my story.

The original estimate was $2929, based on cubic feet. Basing an estimate on cubic feet is illegal, since August 2005.

(http://www.protectyourmove.gov/consumer ... rights.htm)


When the movers showed up, they packed and loaded the truck. AFTER it was entirely loaded, they said that the amount was going to double, that if I did not agree to pay the new fee, that I would lose my entire deposit and that they could take my belongings to pay for any damages.

This is illegal, as per the Federal government. This is the exact quote from the U.S. Department of Transportation:

Before loading your household goods, and upon mutual agreement between you and your mover, your mover may amend an estimate of charges. Your mover may not amend the estimate after loading the shipment.

http://www.protectyourmove.gov/consumer ... ightsD.htm


When I tried to discuss this with the owner by phone at that time, she screamed at me and threatened me. The original estimator over the phone told me that I probably had secret rooms in my house that I hadn’t shown him during the original estimate.

I gave them my credit card information under duress and paid the amount in full to protect myself (since I knew that a credit card is the best protection from scams.) Ah - BUT! - my credit card company is saying that while they completely agree with me, their TOS make it impossible to dispute the charge. I signed the revised agreement, even if under duress.

I've reported this everywhere that this site recommends. I am thinking about the AG's office in NY as well and would be open to opinions.

It was hellish. Don't, please, use these people at all, ever. Learn from my mistakes. They are thieves.

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: Apollo Van Lines, Glendale, NY

Postby farrah7031 » Thu Oct 25, 2007 11:30 am

is this the company you're referring to?
http://li-public.fmcsa.dot.gov/LIVIEW/p ... ath=LIVIEW

Looks like they've had 3 complaints this year with the FMCSA, 1 for hostage loads:
http://ai.volpe.dot.gov/hhg/SearchDetai ... t%3DSearch

Looks like other people have had the same problems according to the BBB:
http://www.newyork.bbb.org/reports/busi ... 1&id=66091

badclams
Posts: 17
Joined: Thu Oct 25, 2007 10:27 am
Location: Fort Lauderdale

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby badclams » Thu Oct 25, 2007 11:58 am

Farrah, you are amazing . . . thanks for warning others.

I don't have a lot of hope for getting money back, but I really do hope to save someone else the anguish.

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby farrah7031 » Thu Oct 25, 2007 12:14 pm

Make sure you take a look at my post of where to Complain:
http://www.movingscam.com/forum/viewtopic.php?t=9256

Where did you move to/from?

badclams
Posts: 17
Joined: Thu Oct 25, 2007 10:27 am
Location: Fort Lauderdale

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby badclams » Thu Oct 25, 2007 1:27 pm

We moved from NY to GA.

I just got a call from my credit card company, B of A. After their rep called me this am and said that my claim might not be supported, I burst into tears. She took pity on me. She and her team researched and found a little-used (by them) clause that if a charge is in violation of State or Federal law, it can be disputed.

They are filing their case on that. I will keep everyone posted.

farrah7031
Posts: 4619
Joined: Sun Jun 11, 2006 5:08 am
Location: Tallahassee, FL

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby farrah7031 » Thu Oct 25, 2007 3:56 pm

Also report them to the NY DOT. I don't know if they'll do anything since it was an interstate move, but it's worth a try.

ShirazM
Posts: 2
Joined: Wed Oct 05, 2005 8:28 am

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby ShirazM » Mon May 31, 2010 3:19 pm

Yeah I know this is old...but I'm not sure if people have used them lately. Needless to say, when we moved to Chicago 5 years ago we used them...and paid the price. They stole a box - at least, the local movers they used to contract with - and of course, looking back I have to take some responsibility. NEVER trust movers, no matter how nice they seem.

I am moving from Chicago to San Diego soon, and I'm hoping this time around will be better!!

NYCMover
Posts: 575
Joined: Mon Mar 09, 2009 4:35 pm
Location: New York, NY

Re: ALERT - avoid Apollo Van Lines (Glendale, NY)

Postby NYCMover » Tue Jun 01, 2010 6:37 pm

Sorry to hear that you had a box go missing from your last move, but I don't think your statement to "never trust movers" is warranted.

My company, like hundreds of others, moves thousands of people every year with overwhelmingly good results. This job is a very difficult one, made more so each day by individuals seeking more or the same quality for less and less money.

Please do not malign an entire industry because someone on your particular move misplaced (or possibly took) a box of your belongings.


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