This is the company's listing on the Superlist:
:thumbsup:--Humboldt Storage and Moving Company (United) in Canton in the greater Boston area.
A VERY GOOD PERFORMER with at least 5 good reviews and no significant bad reviews as an origin agent posted on this website. This company has the website www.humboldt.com and the phone 781-821-8777 (24 hour number) or 800-225-9845. (It is very unusual, and very desirable, for a moving company to be reachable by customers 24/7.) Humboldt has DOT #363405 and MC #87541. It has been in business for more than 100 years, having started as an ice hauling business in Boston in 1905, and is now run by the grandson of the founder.
According to its website, Humboldt did 5900 moves in 2008 with its 23 trucks, generating revenue of $15 million that year. It is the largest United agent in greater Boston and does about 60% of all United work in the area. As of 7/10, it had only 2 BBB complaints over the past 36 months, both resolved--excellent in view of the large number of moves it does each year. Unlike most Boston moving companies, it has a strong international division, handling about 1500 international relocations a year. It is the third largest international shipper for UniGroup Worldwide.
People in the industry have spoken very highly of this company. For example, one person who works for a highly respected independent mover told a MovingScam moderator in a Private Message, "I must say that Humboldt is one of the most honest agents I have ever come across in the moving industry, and I would recommend them totally. They have the complete respect not only of their peers but also of their competitors. I can tell you that you could eat off their warehouse floor on a bad day and anyone who takes that good care of their warehouse all the time - let's just say that I think they pay attention to details - all of them!" Also, "Archie White" (owns a United/Mayflower agency in Atlanta) commented in 6/08 that he knows the owner, and "they are a long time agent for United, very well respected in the industry." - http://www.movingscam.com/forum/viewtop ... 214#112214
Humboldt has a relatively large hauling fleet, which is desirable because it means that the company is more likely to self-haul the goods, which in turn minimizes the possibility of damage and delay. The company moved from Milton to a brand-new facility in Canton in 2000.
Humboldt's brand manager, Dan Komm, has helped develop several YouTube videos on Humboldt that people may find informative:
http://www.youtube.com/user/relaxandget ... rHqtB7TxRY (history of the company)
http://www.youtube.com/watch?v=sHRSogpOLWc (warehouse)
http://www.youtube.com/user/relaxandget ... v4RJq0fY68 (international division)
There is a rave review posted by "cow2215" in 2/06 for a move from Boston to Northern CA, singling out the Humboldt sales rep, loaders, and driver (David Pike) for praise:
http://www.movingscam.com/forum/viewtop ... 1930#51930 (interstate)
There is a good review by "ENugent" (an attorney) for a Boston to Seattle move in 1/05 - her only complaint was about the "flaky" move coordinator:
http://www.movingscam.com/forum/viewtopic.php?p=26391 (interstate)
"cambridgepittsburgh" considered Humboldt for a move from MA to PA in 10/05 but ultimately went with ABC (Allied). He said that Humboldt was going to self-haul the move and the sales rep (Chris Clark) was very good:
http://www.movingscam.com/forum/viewtopic.php?t=6249 (interstate)
"dumbaussie" posted a rave review of Humboldt in 4/06 for its "just wonderful" help with an international shipment from Norway to the Boston area:
http://www.movingscam.com/forum/viewtop ... 5954#55954 (destination agent for international move)
"boston_to_TX" posted in 6/06 that Humboldt was the origin agent for a company-paid move by Armstrong Relocation to Houston - no special comment was made about Humboldt:
http://www.movingscam.com/forum/viewtopic.php?t=8682 (origin agent for interstate move)
Someone posted a bad review of a small move with Humboldt to CA in 8/06, mentioning bad packing with inadequate supplies available (and damaged items as a result) and overcharging with most charges eventually reversed by Humboldt, suggesting that it was Humboldt's error. The poster said that the sales rep and the Mayflower long-haul driver were good, however, so Humboldt probably deserves a pass on this one move that was apparently botched by the packing crew:
http://www.movingscam.com/forum/viewtopic.php?t=9730 (interstate)
"rachellech" posted a rave review of Humboldt for a move to Austin, TX, in 8/06, mentioning specifically David MacDonald (sales rep), Jacqui Yarrell (coordinator), Tim, AJ, Kevin, and Tony and his wife - she was more impressed by Humboldt than by Rainbow, although she said both were good:
http://www.movingscam.com/forum/viewtopic.php?t=9917 (interstate)
"prawlings" gave Humboldt an excellent review for a move to Utah in 9/06, praising the sales rep (Richard Merrill) and saying that he/she also liked Steven Goff of Rainbow but Humboldt's pricing was better. The truck driver and helper that picked up the shipment also delivered it (desirable):
http://www.movingscam.com/forum/viewtopic.php?t=8217 (interstate)
"KW" also gave Humboldt a rave review for a move to GA in 10/06, posting that both Jacqui (the coordinator) and Tony (the driver) were great:
http://www.movingscam.com/forum/viewtop ... 0520#80520 (interstate)
"bostontompls" posted an excellent review of his small shipment to Minneapolis with Humboldt in 5/08, singling out Dave MacDonald (sales rep) and Jacqui (coordinator) for special mention. There was almost no damage and delivery was in 7 days:
http://www.movingscam.com/forum/viewtopic.php?t=16313 (interstate)
"JULY" moving to DC also noted Dave MacDonald's thoroughness and professionalism in 6/08, stating that as compared with estimators from other companies, "Dave seemed to offer me the most details about things without me having to ask." His GNTE estimate was also one of her two lowest and she chose Humboldt although she never came back with a final report on the move:
http://www.movingscam.com/forum/viewtopic.php?t=16593 (interstate)
"ashishcn" posted in 7/08 that she had chosen Humboldt for her (self-hauled) move from Boston to NYC, and that Dave MacDonald was "great, very patient and very helpful," but again, she never came back with a final report:
http://www.movingscam.com/forum/viewtopic.php?t=16989 (interstate)
"aus_to_bos" posted in 5/09 that they had used Humboldt for their previous move to Austin from Boston, and they loved the company:
http://www.movingscam.com/forum/viewtopic.php?t=18137 (interstate)
In 12/09 "cambos2008" praised Humboldt's estimator, Hal, for a move from Boston to Toronto--he chose Rainbow because its price was lower but there were problems with Rainbow's service and he later wished he had gone with Humboldt despite its higher quote:
http://www.movingscam.com/forum/viewtop ... 982#125982 (international move)
In 1/10, "nchica" posted that she was going with Humboldt for her move to Portland, OR - "Not only am I comfortable with their price, but they took my small move seriously, were EXTREMELY informative (I cannot emphasize this enough!) and professional," whereas Rainbow didn't even get back to her with a formal quote:
http://www.movingscam.com/forum/viewtopic.php?t=18931 (interstate)
"PGS" posted in 4/10 that she chose Humboldt for a move to Chicago mainly because of the estimator's outstanding communication and thoroughness:
http://www.movingscam.com/forum/viewtop ... 375#130375
She followed up in 6/10 with a rave review of Humboldt's performance and she was also pleased with Planes as the destination agent:
http://www.movingscam.com/forum/viewtopic.php?t=19431 (interstate)
"lettezilla" posted in 5/10 that she had chosen Humboldt for a move to Chicago based on reasonable price and responsiveness:
http://www.movingscam.com/forum/viewtopic.php?t=19283 (interstate)
"Vegas" posted in 6/10 that he had chosen Humboldt for a move to Los Angeles partly based on being impressed with its estimator Dave MacDonald:
http://www.movingscam.com/forum/viewtopic.php?t=19381 (interstate)
"amukh03" considered several companies for his/her move from Boston to NC in 7/10, but chose Humboldt because of its reasonable price, likely self-haul, and the professionalism of Dave MacDonald. Dave is reported as saying that "9 out of 10 times Humboldt does a self-haul" for this particular route:
http://www.movingscam.com/forum/viewtopic.php?t=19499 (interstate)