D & J Moving LLC dba Direct Relocation Services

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kpertzsch
Posts: 1
Joined: Fri Aug 30, 2019 8:42 am

D & J Moving LLC dba Direct Relocation Services

Postby kpertzsch » Fri Aug 30, 2019 8:49 am

We received moving estimates from (3) nationwide carriers based on a detailed inventory of our belongings and 1000 cubic feet. All our estimates came in under $6,000.00. We chose Direct Relocation Services as our sales consultant seemed to have provided the best customer service and guaranteed 'White Glove Service" door to door. On the day of the move, the movers showed up three hours late in an unmarked moving truck. The crew consisted of five men, all Russian, the supervisor was the only one who spoke English. Upon arrival, the supervisor did a quick inventory of our home and stated that he did not think all our belongings would fit into his 1250 cubic feet truck. I told him we had given a detailed inventory to the sales consultant and stated that is not possible as we had just moved in January at 1000 cubic feet. About an hour in the supervisor stated that Sales Consultant estimate was inaccurate and we're now anticipated to be 1650 cubic feet and the new estimate would be $10,862.00. As mentioned earlier, the supervisor stated he only had 1250 cubic feet and we were now being charged double the price. We immediately got on the phone with the Sales Consultant and he stated that it would be resolved and to proceed with the move. Upon completion, the supervisor stated that his laptop was broken and was unable to give us an accurate estimate of cubic feet until they got to their storage center in Chicago. The next day we followed up with the manager to confirm what the cubic feet were. He insisted it was 1650 cubic feet. With our items being held in Chicago we were being extorted. We had no choice but to agree to their terms in fear that they would sell our valuables, damage them, and/or perhaps we would never see them again. After a week, the President of our employer had to work directly with the manager. He demanded the President pay the balance in full via ACH prior to delivery. He complied: the movers showed up a week later. The delivery truck was SMALLER than the initial truck. Upon entry, they demanded $150.00 in cash for moving items to our second floor. Again, we complied. Four hours later they left with only assembling our sofa and left all the cardboard boxes in our front lawn. We did not receive 'White Glove Service" and were extorted $5,012.50.

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