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If your move was so good that you want to make the extra effort to thank someone, I can tell you that it is not worth it to write to the BBB, at least not the one in Pittsburgh, because they didn't read my letter at all. They processed it as a complaint, and I had to go through a bit have them remove the complaint. You can consider making a submission to the PUC, although all they do is file it away. But if someone happens to want to read their profile, then your letter would be accessible. The PUC also suggested that I write to the company directly. Ironically, the company already got a copy of my letter because the BBB sends a copy of your letter if you write a complaint.
GEEEZ! I'm speechless.
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