Damage discovered after storage

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Grizzybel

Damage discovered after storage

Postby Grizzybel » Thu Dec 29, 2005 10:33 am

Hey everyone!

I moved from NJ to OH and everything was put in storage in OH. When unloading the truck, they wrapped our furniture on the truck...we did not see them wrap some of it. Yesterday, we moved our stuff from storage into an apartment. When we unwrapped the couch, an arm had been broken and the upholstry torn. The shrink wrap over it had no wholes in it, so it had to have happened on the move from NJ to OH.

We purchased insurance with a $0 deductible. I was told when I interviewed moving companies, that once the stuff goes into storage, it's not covered. However, nothing in writing says that.

What recourse do I have here?

Thanks for any info. you can give.

Take Care,
-Grizzybel

MusicMom
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Location: DC Metro

Re: Damage discovered after storage

Postby MusicMom » Thu Dec 29, 2005 11:24 am

Who was the moving company who had control over it in storage, and was it the same company that delivered it? Have you submitted a claim yet?

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Damage discovered after storage

Postby Diane » Thu Dec 29, 2005 11:56 am

People have posted that if things go into mini-storage rather than a moving company's own storage, the moving company is no longer responsible for damage unless the damage has been noted by the customer at the time of delivery into storage.

Grizzybel

Re: Damage discovered after storage

Postby Grizzybel » Thu Dec 29, 2005 11:56 am

The moving company was North American Van Lines (Apollo - out of NJ). The storage was a self-storage unit. We just discovered the couch yesterday and have not submitted a claim. We want to open some of our boxes so we can make a claim on anything that broke there too.

Take Care,
-Grizzybel

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Damage discovered after storage

Postby MusicMom » Thu Dec 29, 2005 12:05 pm

Read Diane's note written at the same moment as yours.

Grizzybel

Re: Damage discovered after storage

Postby Grizzybel » Thu Dec 29, 2005 12:48 pm

Even though they wrapped it without us seeing it? We know it was damaged on the truck, because the shrink wrap did NOT have a hole in it when we took it off.

Thanks for the info.

Take Care,
Grizzybel

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Damage discovered after storage

Postby MusicMom » Thu Dec 29, 2005 8:30 pm

They may not ahve seen it. Those pros can get going pretty fast when they are doing something they have done hundreds of times already. He may even have been standing to the front or behind the couch when wrapping.

PMueller
Posts: 860
Joined: Fri Dec 02, 2005 8:50 am
Location: Florida (Tampa Bay area)

Re: Damage discovered after storage

Postby PMueller » Thu Dec 29, 2005 9:02 pm

When items are delivered into a self storage unit all liability ends at the time of delivery. That will be the initial response if you attempt to file a claim. There is also another reason for denial, the items have been moved from the original delivery address. No liability after this occurs either. While you saved a great amount of money on the self storage, you have no claim if damage was not noted at time of delivery and claim filed and inspection of damages performed prior to items moving again. While I recommend to my customers that opt for self storage deliveries, to make sure they look over all pieces of furniture as pads are being removed and most want to leave the shrink wrap on upholstered pieces it is imperitive to remove and inspect just for the sole purpose of damage can be present under the protection that is not visible. Regarding boxes, unless you paid the movers to pack them, they were only covered if external damage was present and again, damage notations such as crushed, torn, collapsed needed to be noted at time of delivery, and claim filed and inspected prior to them being moved again.

Grizzybel

Re: Damage discovered after storage

Postby Grizzybel » Thu Dec 29, 2005 11:08 pm

We had all of our fragile stuff packed by the movers (who sent a special packing company to do the job). We checked all damaged boxes when they came out of the truck. They were not packed very well, so I'm now concerned about the boxes that look fine on the outside. So, we'll be going through those soon, to make sure it's all in one piece. We did move those boxes again, as well. Can we claim those?

Thanks!

Take Care,
-Grizzybel

PMueller
Posts: 860
Joined: Fri Dec 02, 2005 8:50 am
Location: Florida (Tampa Bay area)

Re: Damage discovered after storage

Postby PMueller » Fri Dec 30, 2005 8:47 am

Grizzybel, unfortuantely no, you can not claim them. The only thing you are able to claim is what was reported as damaged at time of delivery and only if you filed your claim and had them inspected prior to your moving the items from storage to new residence. Let me state that, you can always attempt to claim these items, but do not be surprised if you receive a denial of claim of this sort even from the most reputable companies because of the delivery to self sorage and the items beig moved again either by yourself or another moving company. No orginal carrier will accept the responsibility of someone else moving the items.

anonymous1

Re: Damage discovered after storage

Postby anonymous1 » Fri Dec 30, 2005 5:16 pm

PMueller is spot-on. You've got a double "no" on your hands. As previously stated, when items are delivering to mini storage any damage not noted at the time of delivery (meaning while the movers are physically there unloading your items) will not be covered. Also as stated, any items which have been moved from the location that the moving company delivered them to cannot be claimed. Think about this from a moving company's point of view: They have no idea what damage could have happened when these items were moved again. I understand that the damage to the sofa was under the shrink wrap, but the claim is a no-go.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Damage discovered after storage

Postby Diane » Sun Jan 01, 2006 12:05 pm

In researching something else, I came across this informative post where "hardatwork" talks about the disadvantages of having a van line agent deliver a shipment into mini-storage:
hardatwork wrote:7/5/05 - A few things to consider using the van lines and going to the mini storage.

1. If you tell the van lines in your delivery instructions that you are deliverying into a mini-storage at destination what incentive do they have to pack to the highest standard as they know you cannot file a claim for damages in cartons? Not saying this would ever happen but you should consider it also.

2. If you move via a van lines into a mini-storage how are you going to protect your furniture. The van lines will wrap your goods in blankets when they load it but remove them at destination when you put your shipment into a mini-storage. You will have to arrange to wrap all your furniture when you place it into the storage unit. at an additional cost.

3. Not sure how the van lines work regarding placing the goods into the mini-storage unit. Will they even load all your goods into your storage unit or leave it outside for you to load? If they do load into the unit how much will driver care about doing it right, as he has no claim resposiblity anymore and the quicker he is out of there the more money he saves in labor costs. The driver is not going to stand by while you wrap all your furniture and then load it inot the mini-storage unit. Also it is very difficult to check off the inventory when goods go into a mini-storage unit if a number is missed and they have loaded all the goods into the unit they will have to unload to find any missing numbers.

4. So if you figure out a way to protect your furniture while it is in storage, at additional costs to you, how about moving it again from the mini-storage to your new home? Are you going to pay a mover to do it for you? Movers are going to charge by the hour and there is a good chance for damages, load and unload, without any coverage. If you place the goods into a van lines warehouse they deliver to your new home and set up furniture as required, and your goods are still covered for all the extra handling if there is any damages.

The little cost saving you are going to have if you go to a mini-storage verus going into the van lines storage might not be worth it if you have one of your valuable items damage or lost and have no coverage.

Just my personal thoughts. - http://www.movingscam.com/forum/viewtopic.php?t=5072

Is it really true that coverage for all van lines ceases at the moment that the goods are delivered into mini-storage? On the above thread, Michael posted that the van line valuation will cover you for 9 months as long as the van line (not you) packed the item and it hasn't been moved out of mini-storage. I realize that this won't help "Grizzybel," but am just curious.

PMueller
Posts: 860
Joined: Fri Dec 02, 2005 8:50 am
Location: Florida (Tampa Bay area)

Re: Damage discovered after storage

Postby PMueller » Sun Jan 01, 2006 1:05 pm

Diane, the van line valuation extends to 9 months from date of delivery, BUT items must be noted as damaged at time of delivery. Whether the shipper or carrier packed the cartons, the carrier no longer has control over the items and who has access to them or how they may be handled inside the storage facility by the owner. Many shippers access their storage facility searching for one item and restack the boxes after delivery causing crushed boxes, and misc damage.

Sales reps should always discuss this with a customer considering self storage delivery. The discussions of padding, wrapping and valuation is something customers should give a lot of thought to.

Fred0844

Re: Damage discovered after storage

Postby Fred0844 » Sun Jan 01, 2006 4:47 pm

We know it was damaged on the truck, because the shrink wrap did NOT have a hole in it when we took it off.


How could the sofa have been damaged on the northAmerican truck? The shrink wrap would have to have been damaged since procedure is to shrink wrap in the house at residence. The damage (tear) would have to have existed BEFORE the shrink wrap was applied.

Ruges
Posts: 437
Joined: Mon Aug 01, 2005 10:41 pm

Re: Damage discovered after storage

Postby Ruges » Sun Jan 01, 2006 10:27 pm

She said they wraped everything up inside the truck. So it could have happend when they moved it out of the house. However from the sound of the damage. (an arm broken and torn) This could be aa older sofa or one with very curved out arms. (my guess is an antique sofa with wood triming) And if the driver was not carfull loading it, it could have colapsed the side arm and when that bent tore the sofa upholstry.

And with that said whoes to say it did not break and tear when you transported it to your new house?

Self storage/mini storage are not the best thing to use when going with a moving company. You loose all your valuation protection, and things are not properly covered/stacked/protected.
Ruges


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