Garrett Moving MD/DC area

Our open community forum is for general moving related questions, comments, and useful information about local and interstate moves.
vaxn8

Garrett Moving MD/DC area

Postby vaxn8 » Wed Feb 08, 2006 10:53 am

Just trying to find out if anyone has had any experience with Garrett Moving and Storage in Savage, MD. I have spoken with them and they seem good. They quoted $85 per hour for 3 men, no extra charges for stairs or weekends. They claim to be a family company. I am concerned a little because the website they list in their ad doesn't work. I have searched for any other sites by them and haven't been able to find one.

If anyone has any info on these guys, I would appreciate it. I am doing an emergency, very short notice move so I haven't had the amount of time I normally do to check everything out.

Thanks![/b]

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Garrett Moving MD/DC area

Postby MusicMom » Wed Feb 08, 2006 1:03 pm

Is this a local move within Maryland?

BBB report wrote:Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

The Bureau processed a total of 25 complaints about this company in the last 36 months, our standard reporting period. Of the total 25 complaints in the last 36 months, 12 of those were closed in the last 12 months.
Complaints Concerned
Sales Practice Issues: 1
Outcome of the complaint -
No Response: 1

Delivery Issues: 8
Outcome of all complaints -
Resolved: 2; No Response: 5; |[Company failed to
respond to the BBB or to the consumer to resolve the issues.]|
Unpursuable: 1

Repair Issues: 1
Outcome of the complaint -
No Response: 1

Service Issues: 5
Outcome of all complaints -
Administratively Closed: 1; No Response: 4

Guarantees or Warranty Issues: 1
Outcome of the complaint -
No Response: 1

Refund or Exchange Issues: 2
Outcome of all complaints -
Resolved: 2

Contract Issues: 2
Outcome of all complaints -
No Response: 2; |[Company indicated it will not resolve
consumer issues through the BBB process.]|

Billing or Collection Issues: 5
Outcome of all complaints -
Resolved: 2; Administratively Closed: 1; No Response:
2



ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS

Garrett Moving & Storage Inc
8705 Bollman Place Ste 100A (301) 595-5353
Savage, MD 20763-9775

(410) 715-8554

(410) 595-8899

(202) 347-2190

This is not necessarily a complete list.


Don't risk your things. Try calling JK Moving (or Thomas AAA, JK's Maryland branch, also goes by JK Moving of Maryland), Beltway Movers, or Town & Country.


Return to “Open Community”

Who is online

Users browsing this forum: MSN [Bot] and 13 guests