Has anyone used Best Time Movers from Rockville, MD?

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Kat

Has anyone used Best Time Movers from Rockville, MD?

Postby Kat » Thu Jun 01, 2006 11:48 am

I am moving next week and have Best Time Movers from Rockville, MD, booked for my move. Does anyone have any experience with them?
Thank you!
Kat

consumer advocate
Posts: 1945
Joined: Wed Jul 16, 2003 9:52 pm

Re: Has anyone used Best Time Movers from Rockville, MD?

Postby consumer advocate » Thu Jun 01, 2006 11:55 am

If there is ANY possible way to cancel your move with them and make other arrangements I would recommend doing that. They get very bad reviews on this site. If you do a quick search at the top of the message board on them you can find what I'm talking about. Here are two examples of what people have to say about them:

http://www.movingscam.com/forum/viewtop ... ght=movers

http://www.movingscam.com/forum/viewtop ... ght=movers

There are numerous other negative comments as well and an unsatisfactory rating with the BBB.

Kat

Re: Has anyone used Best Time Movers from Rockville, MD?

Postby Kat » Thu Jun 01, 2006 12:32 pm

Thanks; unfortunately, the BBB website does not have their report available for review at this time, and when I called FMCSA they did not have any complaints reported. I'm hesitant to condemn them based on two bad reviews.

Another question: the quote they gave me was based on time rather weight; is that legit? (It is within the state - approx. 160 miles.)

thanks!
Kat

consumer advocate
Posts: 1945
Joined: Wed Jul 16, 2003 9:52 pm

Re: Has anyone used Best Time Movers from Rockville, MD?

Postby consumer advocate » Thu Jun 01, 2006 1:28 pm

They actually have more than two bad reviews on this site. If you do a search under their name you can find all of the comments.

I believe it is okay to charge by the hour when the move is within the state. The moving professionals who contribute here will be able to comment on that.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Has anyone used Best Time Movers from Rockville, MD?

Postby MusicMom » Thu Jun 01, 2006 1:43 pm

http://www.azstarnet.com/sn/printDS/85295

Yes, in-state moves are usually charged by the hour. However, this leaves a lot of wiggle room for movers to charge more. Complaints seen for local moves usually say the movers will take thier time, movng slowly, "get lost" along the way, stop for lunch, take a lot of breaks, and other things that add time to the clock. They willalso try to charge for long distances to carry, or steps, or more guys than show up, and usually end with the same results as scam interstate moves, with the movers refusing to unload the truck until they are paid in full, usually in cash.

Please beware of this company, they are not good.

Customer wins moving dispute
Company sought $2K for unloading
By Erny Zah
ARIZONA DAILY STAR

A state inspector helped a woman get her belongings from a moving company that threatened to keep them unless paid additional money, officials said.

The Arizona State Department of Weights and Measures was called by Robyn Cattler, 23, when Best Time Movers from Rockville, Md., told her mother that it would need an additional $2,000 before it would move her mother's possessions into her apartment.

An inspector from the Weights and Measures department and Pima County sheriff's deputies waited for the moving truck at the apartment complex in the 3900 block of West Linda Vista Boulevard on Thursday.

J.J. Stroh, a senior inspector with Weights and Measures, told the movers to unload the belongings or be arrested for obstruction of governmental process.

The state agency can get involved in a dispute with movers if the price charged a customer who lives in Arizona is based at least partly on weight, according to its Web site.

Cattler said she and her mother, Joanne Cattler, 55, chose a moving broker by searching the Internet.

The broker found Best Time Movers, which gave Joanne Cattler an original estimate of $2,100 to move her items from Woodbridge, Va., to Tucson. A moving company called Ocean to Ocean arrived to deliver Cattler's belongings, but the movers wanted $2,000 before they would unload the truck.

It is illegal for a moving company to withhold items from customers if they have already paid more than 10 percent above their original nonbinding estimate. If the customer pays the 10 percent over the original estimate, any remaining balance should be billed to the customer.

Robyn Cattler said her mother has paid almost $2,900 to Best Time since starting her move four weeks ago.

The moving company driver was cited by deputies for several vehicle infractions, including broken stairs on the vehicle, bent mud flaps and a bent exhaust pipe.


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