Hercules Van Lines

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Texan

Hercules Van Lines

Postby Texan » Fri Jun 02, 2006 8:29 pm

Is anyone familiar with this company?

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Hercules Van Lines

Postby Diane » Fri Jun 02, 2006 8:37 pm


Texan

Re: Hercules Van Lines

Postby Texan » Fri Jun 02, 2006 9:02 pm

Again, thanks Diane! So far I am 0 for 2. Both of the moving companies I have received in-home quotes from have received negative comments on this site...Hercules and US-1 Van Lines. Hopefully, one of the other more reputable companies mentioned will quote me a reasonable rate.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Hercules Van Lines

Postby MusicMom » Fri Jun 02, 2006 9:14 pm

You got an in-home estimate in Texas from US-1 Van Lines (of Texas)? That branch doesn't even have a license! They're actually keeping an office there???

OK, so you're moving from Dallas to Texas... Oh, wait, I see Diane already got you on another thread. Never mind! Thanks, Diane!

Texan

Re: Hercules Van Lines

Postby Texan » Fri Jun 02, 2006 9:43 pm

Yes, I got an estimate from US-1 Van Lines of Texas, Inc. I asked for their license # and the rep gave me TX DOT #538407B and
ICCMC #312529. Based on the info I've read on this site, however, I do not plan on using them.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Hercules Van Lines

Postby MusicMom » Fri Jun 02, 2006 10:10 pm

OK, so they're going with the "I'm an 'agent' of Transit USA, AKA US-1 Van Lines".

tommy123

Re: Hercules Van Lines

Postby tommy123 » Mon Jan 29, 2007 8:30 pm

the bbb says different thing about HERCULES VAN LINES http://www.bbbonline.org/cks.asp?id=1061017155836217

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Hercules Van Lines

Postby MusicMom » Mon Jan 29, 2007 11:43 pm

the bbb says different thing about HERCULES VAN LINES http://www.bbbonline.org/cks.asp?id=1061017155836217

Yeah, Thanks, "Caroline".

But the Los Angeles BBB has something different to say to THAT.
Click Here

Hercules Van Lines

Company
Rating
D

DBA: Hercules Van Lines
» Other
Address: 3280 south motor avenue 250
los angeles,
CA 90034 » Other
Primary Phone: (310) 838-6060 » Other
Primary Fax: (310) 838-6068 » Other
Primary Contact: Eran Margolis,Owner » Other
E-mail Address:
inquiries@herculesvanlines.com
Website: » Other
http://www.herculesvanlines.com
Company ID: 13175870
Business Start Date: 10/1/2000
BBB Created Record on: 7/5/2002

Nature of Business:

This company's business is providing moving services nationwdie.

No. of Cmpl, Type of Response
4 Making a full refund, as the consumer requested
7 Making a partial refund
28 Agreeing to perform according to their contract
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned
40 Total

Complainants generally allege dissatisfaction with delivery delays or missing or damaged items. Other complainants allege the company fails to honor the moving estimate and customers are forced to pay higher prices for the move.

The company responds to some complaints by apologizing for the delayed delivery and explaining that although delivery may not have been within the consumer’s expected delivery time, it was within the timeframe as outlined in the contract. The company responds to complaints regarding additional charges by explaining that consumers are given a non-binding estimate based on a specific list of item, however, on moving day, the consumer increased the amount or number of items to be moved, and a new binding estimate was provided prior to providing any services. The company responds to other complaints by offering discounts, settlements or paying claims in accordance with the insurance purchased by the consumer.


So a new address can buy you a new record.

THIS is why we have a love/hate realtionship with the BBB. They are blinded by the cash.


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