A uhual employee here ask questions and get truthful answers

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guest

A uhual employee here ask questions and get truthful answers

Postby guest » Sun Jan 04, 2004 11:07 am

I am a current Uhaul employee. I have seen all the sites there are on bashing and the things said by "uhaul" employees who dont have a clue. Uhual practices are very deceiving, and i am here to answer any question anyone may have.
In a previous thread an employee posted about 3 things that are untruthful
1. holiday pay- if you are part time he is correct we dont get any holiday pay, but full time employees do recieve 8 hours pay on the holidays that are included, the recieve this if they are or arnt schedule that day. if they do work it is 8 hours on top of the hours they work.
2. min wage- i dont know about other regions but here our customer service reps start at about $7 an hour. managers can make anywhere from 18,000 to 50,000 a year based on experiance and performance.

for anyone who has or will make a reservation for a one way trip our policy is as follows........You will recieve a call 1 day prior to your pick up date with your location and time.......Location and time are not guarenteed!! if you are moved outside of your prefered pick up area you should be compensated for miles only. You will generally not recieve a discount on price. Time is also not guarenteed, uhaul guarentes you a truck on the day of your rental, not a time for pick up.

I do disagree with uhaul practices, it is very misleading to customers the way our reservations are handled. Alas i have no say in this. I for the most part follow uhaul practices but if i feel as though a customer is being mistreated i will offer a discount or some VIP certificates. As for lawsuits, many people who file them did not pay attention when making there reservation. We do have to follow a script when taking reservations and always it is said "you will get a call the day prior to your pick up with the location and time" if that quote was used literally many customers would know that they may be waiting a whole day for their one way truck.

Local reservations are a whole different ball game. Uhaul rents and reserves their for "UP TO a 24 HOUR period" wether you rent for 1 hour or 24 the price is the same. If you reserve your truck for an hour and have it for 4 you will be charged for 2 days worth of rentals, because your rental time was for an hour and another customer was likely scheduled for pick up at your drop off time ang no we have a seperate customer delayed.

i could go on and on but i will stop here and await questions.

Josh
Posts: 903
Joined: Tue May 06, 2003 6:23 pm
Location: USA

Re: A uhual employee here ask questions and get truthful ans

Postby Josh » Sun Jan 04, 2004 12:14 pm

We appreciate your honesty but nothing you can say will change our minds.

We already knew everything you stated, and we have heard many horror stories about your company.

WE DO NOT RECOMMEND THAT ANYONE USE U-HAUL EVER!

Josh

Tyrone
Posts: 1595
Joined: Mon Mar 17, 2003 5:18 pm

Re: A uhual employee here ask questions and get truthful ans

Postby Tyrone » Sun Jan 04, 2004 12:54 pm

I would disagree, Josh. I WOULD recommend U-Haul if it is a choice between hiring a moving company and doing it yourself with U-Haul. If at all possible, the preferable choice is to do it yourself, even if it is with U-Haul.

None of the problems reported with U-Haul even begin to come close to the magnitude of the hostage load situation that is a risk with EVERY "professional mover." I would simply recommend that if the consumer is going to use U-Haul, reserve the truck for a day that is 1 to 7 days earlier than the date you are required to vacate your current premises. That way, even if your U-Haul reservation falls through, you still have time to re-book and/or find another rental truck provider. Obviously this is not a catch-all solution, but as I said it is still a million times better than hiring a moving company. Moving yourself is the only way to GUARANTEE that you will not have a hostage load situation. Any other problems you could have pale in comparison against the emotional and financial devestation of a hostage load situation.

scammed
Posts: 123
Joined: Tue Aug 12, 2003 10:06 am

Re: A uhual employee here ask questions and get truthful ans

Postby scammed » Mon Jan 05, 2004 7:38 am

Perhaps "recommend" is a bit strong. About the only thing we "recommend" is that you NOT get a moving company over the internet, that you get in-home estimates from at least three reputable companies, and NOT use certain companies that have a history of scamming. We might "suggest" that you check out alternate rental companies based on previous reports, which is as it should be.

Josh
Posts: 903
Joined: Tue May 06, 2003 6:23 pm
Location: USA

Re: A uhual employee here ask questions and get truthful ans

Postby Josh » Mon Jan 05, 2004 7:54 am

Sorry you guys feel that way.

I still would never recommend U-Haul to anyone. Their track record is horrible and they have filed bankruptcy. Imagine in the middle of your move, the repo man shows up and confiscates the truck with your stuff in it.

With so many other rental companies out there, why choose them?

Tyrone
Posts: 1595
Joined: Mon Mar 17, 2003 5:18 pm

Re: A uhual employee here ask questions and get truthful ans

Postby Tyrone » Mon Jan 05, 2004 10:57 am

Josh, to answer your question, one would hire U-Haul if it came down to a choice between U-Haul vs. a moving company. Or, as a last resort or backup to another self-drive company. But again, the worst possible outcome from U-Haul is less likely AND less devestating than the worst possible outcome from a moving company (a hostage load).

Josh
Posts: 903
Joined: Tue May 06, 2003 6:23 pm
Location: USA

Re: A uhual employee here ask questions and get truthful ans

Postby Josh » Mon Jan 05, 2004 11:04 am

But again, the worst possible outcome from U-Haul is less likely AND less devestating than the worst possible outcome from a moving company (a hostage load).


The worst possible outcome wigth a U-haul is a person who has never driven a 34' truck drive through a red light because they do not understand the proper braking distance of a 20,000# vehicle and hitting a mini van full of children.

You want to talk about worst case scenarios, there you go! I will forfeit my HHGD's before I do my family!

Josh

guest

Re: A uhual employee here ask questions and get truthful ans

Postby guest » Tue Jan 06, 2004 12:03 pm

Well since there are no questions yet i can throw out some helpful tips:

1. Always book as far in advance as possible.
2. Always use a credit card when moving, its easier to get a refund if you happen to need to put in a complaint and if uhaul cant satisfy you , you can always dispute the charges with your cc carrier.
3. If you can avoid moving on Friday, saturday and sunday do so, those 3 days are always busy and your more likely to have a delay in your truck rental on those days. Sundays most dealer locations are closed so if you are making a reservation in an area without a uhaul center for a sunday be prepared to travel to pick up your truck.
4. From may to october are uhaul and other moving campanys busy seasons. These are the worst times to move. If you are moving at these times make sure you give yourself at least 2 days time before you Must vacate premisis. just in case you are delayed a day in gettin gyour truck.
5. Uhual trucks (17ft, 24ft, & 26ft.)come in stick and auto matic(10ft and 14fts are always automatic). make sure you let people know you cannot drive stick if you cant. uhaul reserves teh right to upgrade you from a small truck to a large truck, at no additional cost, if they only have large trucks available. it wont help you if you get a stickshift and cant drive it.
6. Diesle and unleaded fuel- request unleaded , there is no guarente you will get one but diesle fule omits horrible fumes and can make you sick especially if you are on a long trip.
7. Always make your reservation at a store wheter it be a dealer or center. The 1-800 # first charges a $5.00 fee that is only supposed to be charged to reservations made with less than 24 hours notice, but they charge to all local reservations. You wont get a fee at a store. Plus the 800 # will do anything even lie or not disclose the full truth to get your reservation, those operators get $3 for every reservation they book even if it is canceled down the line. they want the $$ for themselves.
8. Shop around. Uhual during winter months especially will sometimes do rate matches if penske or budget or ryder has a lower price.
9. Even in the worst situation try to be calm and nice. When customers are ticked and they have been delayed in getting their truck and call the reginal office cursing and yelling and being unreasonable, no one wants to deal with that. It only makes your matter worse because you will put you at the end of the list for getting a truck, or if you are really obsene your reservation will be canceled out and you will really be out of luck. cause usually when uhaul is all booked (even though we will never say that, we will keep taking and taking reservations no matter what) everyone else is booked too. KILL THEM WITH Kindness. the more pleasent and easy going and flexible you are the quicker you will be serviced in a delay situation.
10!!!! ask questions.........i cannot stress this enough. If you are unclear on anything always ask and if the person you are asking cant or wont answer you call your areas regional office and ask to speak to a reservation manager, the traffic manager or the marketing company president.
11. If you buy boxes always save your recipt. 1 moving expense can be used as a tax deduction. 2. if you have any unused boxes you can get a full refund with a recipt only.
12. Insurance-Always take it. It may seem a waste but here are the tecnicalities they dont tell you when you refuse insurance. You will here you are responsible for damages if anything happens. So you think ok if i dent it i have to pay no biggie.....WRONG........If ANYTHING happens to the truck you will be held resonsible. If it is stolen(while you have it or even if you night dropped a truck, until it is in the possestion of a uhual employee or dealer you are totally responsible) you will have to pay for it.
If there is engine problems and god forbid teh truck catches on fire and all your stuff gets burnt to a crisp, guess what not only are you SOL on your belongings you have to pay for the damages to the truck. If the box of teh truck leaks all over all your clothes and ruins your electronics and you dont have insurance guess what uahul wont pay for it. if someone graffities on the truck while you have it be prepared to either have it clean or pay for new imaging. If you fall off a truck and reak a leg whether it be your fault you fell or uhauls like the bumper giving way wither way if you had the insurance uhaul would cover your medical bills if ot your beat. I can go on and on with insurance the botton line is take it.

Thats all i can think of for tips
Uhaul did not file bancrupcy. Amerco is who filed. what we were told is that it is common practice for large companies to take and repay loans. well what happened is that the deadline for payment of a 150 million dollar loan was missed and thats when stock prices fell. The auditors uhaul was useing done made a big boo-boo causing amerco to file chapter 11 so in the process of reconfiguring their assets the woulnt reciee penalties and lawsuits couldnt be filed. amerco is one of teh companies uhaul divided up into. There is uhaul, amerco, oxford and republic western. republic wester is the uhaul insurance, oxford is the medical insurance for the employees, uahul is the truck part and amerco is what oversees it all. so technically they are 1 in the same but all my arguing got they are different.

Here are some other things that may be of intrest. edward "joe" shoen supposedly only makes about $500,000 a year, according to the papers sent out every year to uhaul stock holders. He just had a baby (he's all old). Uhaul dealers are regularly ripped off by the company and any1 who has a buisness can be a dealer. Most uhaul managers (99% except reservation managers who are hourly) are paid by salary and are expected to work 60 hours a week for 40 hours pay. Uhual provides Chevy suburbans to all marketing company presidents.

In order for uhaul no to have to pay unemployment to employees, they do their best to get a person to quit instead of firing them. They will transfer the person to different stores or give them postions that they arent able to do. If a person is fired uhaul will fight tooth and nails against having to pay unemployment.
Advancment only comes to those who suck Butt. People who are obviously not qualified for a job or position are often hired into it because A-they are relatives of saomeone higher up in uhaul or are boffing someone
b- they kiss so much butt that they get it
c- they have no one else to fill a postion they give it to the first moron who asks or the first 1 they see.

I am ranting now. Just so you all know I dont particularly like my job. It is very unsatisfying. I used to love customer service. I am not a person who lies and thats what uhaul wants you to do to people. The person who is "my boss" is an idiot god know how he got the postions but he has no clue what he is doing. He hires peole and dosnt train them and then expects them to be able to do a job that isnt as easy as it looks. thank god i came long before he did and was actually trained properly.

i hope the uhaul powers that be come and see this site and read this thread they have no clue hwats goin gon in my office if they did they would probally clean house.

BigLeeCalif
Posts: 4669
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: A uhual employee here ask questions and get truthful ans

Postby BigLeeCalif » Tue Jan 06, 2004 2:10 pm

Tyrone, Uhaul isn't the only option if you just HAVE to do it yourself.

There are thousands of satisfied customers who have used moving companies. It is only the magnitude of the scams that some people might have experienced that categorizes all movers in your unscrupulous category.

I don't know how Uhaul works where you are, but I live around the corner from a Uhaul franchisee... The trucks look like refugees from the 60s and 70s, always have the hoods up, and I have few times been on the freeways of the San Francisco Bay Area and not seen one broken down.

The one time (only time) I ever used a Uhaul truck cost me a pair of fine shoes because in driving from Las Vegas to Sacramento, the floor became so hot that it melted the rubber on the soles of my shoes.

So if Uhaul was my only option, forget it.

I'd go with Budget or Ryder first.

And, like Josh said, everyone can't go from driving the family minivan to a bobtail truck that has a different braking system, turning radius, and totally different clearance.

Kinda strange here.. You think all movers are crooks....but support Uhaul.

Josh and I think Uhaul isn't the best option, and would recommend other options.

Lee

Ty

Re: A uhual employee here ask questions and get truthful ans

Postby Ty » Tue Jan 06, 2004 7:26 pm

Lee, I think you misread me. I did not say that Uhaul is the only option. My point is that if all other self-drive companies are unavailable, and it comes down to a choice between hiring a moving company or renting from Uhaul, then I would go with Uhaul.

For the purposes of avoiding a hostage load situation, Uhaul is still better than ANY moving company. So even though you would call uHaul last after calling all the other self-drive companies, you would still call UHaul before hiring a 'full service' moving company.

Hopefully I have clarified my position.

By the way, is it uHaul, UHaul, Uhaul, U-Haul or UHAUL? :lol:

BigLeeCalif
Posts: 4669
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: A uhual employee here ask questions and get truthful ans

Postby BigLeeCalif » Tue Jan 06, 2004 7:49 pm

Tyrone,

I stand corrected, and honestly I can't tell you about the name.
What I did was go to Google, and type in Uhaul. I got 10 listings, of which 5 were for Uhaul horror stories.

I'd say the 50-50 ratio of complaints there isn't better odds than being scammed by a mover.

I received a call from a relative upon my return from vacation, complaining that she reserved a Uhaul for Christmas eve to move some furniture she purchased from the store to her home.

She had hired two of our helpers to do the job (we did have guys not working, since things died during the xmas holidays)

The bottom line was that she was told the day before her truck would be ready at 9am. She had a 5 hr window, because the furniture warehouse was closing at 2. Well, at 9 am they told her the truck had broken down, and that she would have to go to another drop point to pick up another truck due at 12pm. Well, at 12 pm she got another story...that truck was not going to be brought in after all... The renter was keeping it till the day after xmas.

With only 2 hrs left, she ended up getting some hauling service out of the flea market paper and paid him $200 to go get her furniture. She still had to pay the movers $50 each just for showing up, because the hauling service had his own help. So, for a job that would have cost $29.99 plus mileage and fuel for one day ended up costing her $300.00.

The irony is the furniture warehouse would have delivered at no charge, but couldn't deliver for a week.

Uhaul told her that she could have a free rental in the future..

I contacted the franchise owner at intervened, and we are waiting executive decision on whether Uhaul will honor her liquidated damages, since she had a confirmed reservation.

So, yes, I am biased against Uhaul.

Lee

Oh, and the vacation was wonderful.. And, as usual, none of my work got done at the office....

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: A uhual employee here ask questions and get truthful ans

Postby Diane » Tue Jan 06, 2004 11:09 pm

Ty wrote:By the way, is it uHaul, UHaul, Uhaul, U-Haul or UHAUL? :lol:

Silly! It's uhual . . . didn't you see the topic of the thread?

guest, since you seem to have a lot of knowledge to share and the urge to share it,

1. Could you give us your opinion of the other rental companies such as Ryder and Penske? Which is the best one?
2. In your opinion is it a good idea to reserve more than one van to be surer that you'll get one?
3. What are you implying by saying that the owner of the company has a new baby and is "all old"? Some unauthorized "boffing" or something?
4. Does the company provide employees with health insurance and is it good, affordable insurance that covers families as well as the individual worker?
5. How does the company make employees work 60 hours a week for 40 hours pay? Is it sort of like Wal-Mart?
6. Does the company employ illegal aliens ("undocumented workers") and if so, what jobs do those people do and how does the company get away with it?
7. If you know about them, what is your opinion of companies like ABF that are basically freight forwarders that have expanded into moving household goods?
8. Some U-Haul locations offer packing and loading services through local companies. Are those services any good, in your opinion?

guest

Re: A uhual employee here ask questions and get truthful ans

Postby guest » Wed Jan 07, 2004 11:31 am

Thanks for the questions i hope i can answer them to your liking1. Could you give us your opinion of the other rental companies such as Ryder and Penske? Which is the best one? For other companies I really dont know. I know that they dont rent trailers. I have been told that they are closed on sundays. I do know that Ryder does do Long rentals, like you can rent a ryder truck locally for a month, uahul dosnt let you do that. Uhual trucks have lower decks and ramps.
2. In your opinion is it a good idea to reserve more than one van to be surer that you'll get one? NO. I say this beacuse if you dont need 2 and decide to cancel one you will get a cancellation fee. Uhaul does have a problem with some of its dealers. you may have a reservation in and i try calling everyone in my area to place you and i get the truck is down or its not back yet, but you may call the same folks on your own and be able to get it 2 minutes after i called. Dealers make commision and sometimes hold out on the traffic department to try to get better reservations, if i call for a 1 way rental to md from Pa they arnt making to much so they try to "hide" trucks in order to wait for a "bigger" rental.
3. What are you implying by saying that the owner of the company has a new baby and is "all old"? Some unauthorized "boffing" or something? Mr. shoen is like 50 to me thats old for a person to have a baby, he had the child with his wife so its not Unautorised boffing LOL. the boffing comment came because it has happened in teh past that Newer and less experianced persons have engaged in behaviors with their boss or a person with higher rankings in uahul and been given jobs that they are not experianced at or been given wages exceeding that of the people in their departmant with more years and experiance.
4. Does the company provide employees with health insurance and is it good, affordable insurance that covers families as well as the individual worker? Full time employees with a years service in are eligible and so are their families. The insurance is Ok, its not the best but not the worst. most services are covered at 80%. We also get prescrition coverage, that would cost us $5, $10 or $25 dollars based on generic or brand name. Its funny though that there is excellent covereage for prostetics and wheelchairs. How many people who work at uahul have artificial limbs or are confined to a wheel chair. all uahul employees are eligiable for a discount vision plan. Uhual does not provide full coverage on vision for any employee. the discount is like 10%, it really sucks.
uhaul also provides life insurance for full time employees, if i were to die my family would get 1 year salary, if i die as a result of my job my family would get 3 years salary. when you leave the company they offer you the chance to continue your health coverage but it would cost about $1000 a month for a family of 4.
5. How does the company make employees work 60 hours a week for 40 hours pay? Is it sort of like Wal-Mart? I dont know walmart to well but center managers, area field managers, traffic control managers and marketing company presidents are expecter to work 7am-5pm M-F 7-2 on saturday and sundays are supposed ot be their off day. they do have the flexablitlity to leave early if it is dead and there is coverage but from april to october its is to busy to leave.
6. Does the company employ illegal aliens ("undocumented workers") and if so, what jobs do those people do and how does the company get away with it? As far as i know NO, All employees are us residents either CItizens or resident aliens. meaning that if you came from another country you must have residency papers, green cards and all that other junk. we have many employees in my area that are no citizens but are legal residents. some expamples of countries haiti, nigeria, isrial, guatamala.
7. If you know about them, what is your opinion of companies like ABF that are basically freight forwarders that have expanded into moving household goods? i have never had to deal with companies. all i know is what i see here on the boards and there was a undercover report done on 1 company here in my area that gave a quote of 1500 and then after the truck was loaded saif it would be 4000$. they stuck her stuff in a storage locker at a uahul senter paid the first month and left it, the lady had no clue we had it. the storage accumulated fee's over $1000 and was about to be auctioned when she found out. she explained her situationa and after some checking we verified it was true and gave her her belongings NO charges to her. I personally would go with a do it yourself place. I dont trust strangers with my personal stuff.
8. Some U-Haul locations offer packing and loading services through local companies. Are those services any good, in your opinion? NO. uhaul set up what is called e-move. basically we provide a site and for a fee (i think 10$ and any moves booked through emove uhaul gets a take in what the movers make) any nimrod with a computer can register themselves to be a mover. Uhual has no association with these people and if they wind up stealing your belongings or worse uahul isnt responsible. Most of these folks dont have insurance. THere are no background checks done on these peole so you could have a rapist or murderer moving your family and belongings.
There are a few good folks out there, but I personally wouldnt do it unless i saw some sort of licensing and insurance through these folks.


as for the age of the trucks, most a pretty old. When you look at the truck numbers on the back top right of the truck there is a letter at the end (ex. dc 1234J ) the newer and more reliable trucks will have either an g,h,j at the end these are the absolute newest trucks. The older trucks will have p,x,y,z,r at the end and tehn there are some trucks in the middle E, b, c. trucks are sold when they are too old. you can actually buy trucks from 1977 today at uhaul. the uahul pick ups and cargo vans are all brand new every year. uahul leases these and every year tehy get a new fleet from gmc

as for broken trucks. We have tons of broken trucks,its not even funny. uhaul is cheap and wants to repair the trucks at uahul trucks. well their are only so many repair specialists so it takes forever for them to be repaired. Minor repairs are expected to be done at the uahul centers, by people who are far from mecanics.
any more questions.?????????

Me i cant say uhual is better than other companies cause i ahvnt worked for tehm to compare. I just started this thread so i can try to the best of my abilities, to educate others on the goods and bads of uhaul. Knowledge is power! uhaul will never tell you half of what i am

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: A uhual employee here ask questions and get truthful ans

Postby Diane » Thu Jan 08, 2004 12:52 am

guest,

Well, now at least I know that you're a man. :wink:

Really, thank you very much for this information. You seem to be a very helpful person. Although there may not be people asking you questions right now (it's the slow season for moves, of course), I'll keep your email address on file in case someone needs information later. If your address changes, please come back to the board and tell us. Glad to hear that the owner's wife isn't known to be playing around. :shock:

One of the most useful things you said was about the division of UHaul called emove.com.
guest wrote: uhaul set up what is called e-move. basically we provide a site and for a fee (i think 10$ and any moves booked through emove uhaul gets a take in what the movers make) any nimrod with a computer can register themselves to be a mover. Uhual has no association with these people and if they wind up stealing your belongings or worse uahul isnt responsible. Most of these folks dont have insurance. THere are no background checks done on these peole so you could have a rapist or murderer moving your family and belongings.

We've had discussions about it here in the past (you can see one if you search on the word "Vlad") and we thought that people were signing contracts with UHaul and that UHaul, not the independent contractor, would be the one to go after if something went wrong with an emove. The person who hired Vlad said that emove (UHaul) wouldn't reveal any contact information at all for its independent contractors so he couldn't track down Vlad to sue him. But you seem to be saying that emove (UHaul) takes no responsibility for its independent contractors, and maybe accidentally on purpose has no contact information for them when people try to get it, although I bet it finds the information pretty fast when it's time to collect its cut. So emove is basically similar to all the other sites that furnish leads to scammers.

Another UHaul employee who wrote in to another consumer website said that the UHaul boxes usually leak. Would you agree with that? The information you gave about how to know which trucks are especially old is very useful too.

Also, by making more than one reservation I meant making more than one reservation but with two different companies. Do they all charge cancellation fees, and how much is the fee usually?

guest

Re: A uhual employee here ask questions and get truthful ans

Postby guest » Thu Jan 08, 2004 10:13 am

Another UHaul manager who wrote in to another consumer website said that the UHaul boxes usually leak. Would you agree with that? The information you gave about how to know which trucks are especially old is very useful too. Some trucks do leak and some dont. ways to check to see if you may have a truck with a leak, when inspecting the truck prior to taking it off the uhaul lot, open the box and go in look in the corners to see if you see light coming through(close the door in the back if you must but dont close it all the way) if you see alot of light then there may be a potential leak. Also look at the outside seams of the truck. We use this tape it looks like duct tape but it is a metal tape to seal leaky areas. The tape works well but after so long the adhesive deteriorates and the leak will start again. If you want you can ask the center(not dealers) for a ladder to inspect the top of the truck to see if it has possible leaky areas or other damage if you arnt taking uhaul insurance. If you do get a leaky truck or trailer and you do not have uhaul insurance, UHAUL will not cover any damaged goods

Also, by making more than one reservation I meant making more than one reservation but with two different companies. Do they all charge cancellation fees, and how much is the fee usually? Uhauls cancelation fee is $50. If you have a reservation for 9am you have a 2 hour period 2 pick up your truck/trailer. If you call you may be able to reschedule your time but its not guarenteed. Uhual can also charge you the $50 fee if you change your pick up date on the same day of your reservation. The cancelation policy is actually a cancelation/change policy.

Slow time indeed. I love this season. It has been busier than usual for trailer rentals.


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