ALERT - avoid Fragile Van Lines (CA)

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scorp

ALERT - avoid Fragile Van Lines (CA)

Postby scorp » Tue Jun 27, 2006 3:16 pm

Has anyone had any experience with Fragile VanLines?
They are my cheapest quote for an LA-NY move, but I am still nervous.

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Tue Jun 27, 2006 3:36 pm

Is that LA as in Lousiana or the LA in Calif?

I'm showing it registered to Northridge, CA... That, in itself, would remove it from the running in my book. Reason: Northridge is a known area in the LA basin for scammers to operate.

Another reason to avoid this company is they have had their common carrier authority revoked 3 times since 2004, and their HHG authority revoked 3 times as well, and the latest reinstatement was less than 6 weeks ago.

Anyway, how are they planning to get you to NY?

Safer web shows they only have 1 truck, and 2 drivers. And the interesting thing is that they have a 100% driver out of service rate.

Kinda hard to drive, unless they perfected remote control.

I get no kickback or commission from any van line, though I worked for them for a few years.

So I will say you have 3 Options.

1. Rent a truck and do it yourself if your move isn't large.
2. Contact BE or ABF and do a upack they drive move.
3. Contact one of the trusted names in van lines and get 3 estimates.

There are too many scam companies operating in the Los Angeles basin, so I would not advise playing russian roulette with the internet or yellow page movers.

And I hope you're actually in Louisiana and not Los Angeles... I don't think you'll have the same problem with blatant advertising by scammers there.

Lee
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

Guest

Re: Fragile Van Lines

Postby Guest » Tue Jun 27, 2006 3:41 pm

Thank you!
Yes, it is Los Angeles.
I am new to this. Where to find trusted names?

Thanks

moverjim
Posts: 217
Joined: Thu Feb 23, 2006 5:16 pm
Location: LOS ANGELES

Re: Fragile Van Lines

Postby moverjim » Tue Jun 27, 2006 3:47 pm

CALIFORNIA (LOS ANGELES)
Guest





Posted: Thu Apr 27, 2006 12:18 pm Post subject: Re: Summary of moving company reviews posted on MovingScam.c


--------------------------------------------------------------------------------

This is the link to this post - http://www.movingscam.com/forum/viewtop ... 7567#57567

Quote:
In California, the Public Utilities Commission (PUC) can be contacted about a moving company but it only verifies whether a company is licensed. Also, I understand that it is almost impossible to get through to the PUC on the telephone. The California Moving and Storage Association (CMSA) may have additional information and may even make recommendations as described below. But neither organization has the complaint records that the Federal Goverment sites like the DOT and the FMCSA have (although it should be noted that consumers have no access to the nature of those complaints).

LOS ANGELES AREA

Note: On the recommendation of moving professionals posting here, I advise against using Alex Moving (North American) in Van Nuys or any Bekins agent in the Los Angeles area. A group of Bekins agents declared bankruptcy in 2004 and stiffed employees and creditors. The agents involved are listed here - http://www.bekinsms.com/index.html

There is a horrible report about a move from CA with Bekins where there was damage and the van line refused to pay the claim, but the person didn't say which Bekins agent was involved:
http://www.movingscam.com/forum/viewtop ... =5856#5856

There is a bad report on the Santa Barbara Bekins agent on a move to PA, describing delay, lost articles, damage, and failure to pay on claims:
http://www.movingscam.com/forum/viewtop ... =3613#3613

On the basis of comments on this website, I recommend that people AVOID the following independent moving companies:

--Across America Moving & Storage (independent) in the Los Angeles area.
AVOID this company, whose legal name is Levi Enterprises, Inc. and which is variously listed as being in Tarzana or Van Nuys. See this thread for why:
http://www.movingscam.com/forum/viewtopic.php?t=8546

--Air 1 Moving and Storage (independent) in North Hollywood.
AVOID this company, which has a "C" rating with the Los Angeles area BBB and is run by the same person as the Blacklisted Right on Time Moving & Storage. See these threads for discussion:
http://www.movingscam.com/forum/viewtopic.php?t=4693 (2 reports of scams)
http://www.movingscam.com/forum/viewtopic.php?t=3364
http://www.movingscam.com/forum/viewtopic.php?t=1904

--All USA Moving & Storage (independent) in North Hollywood.
AVOID this company, which has an "F" rating with the Los Angeles area BBB and a huge number of unanswered complaints. See these threads for a discussion and reports by scammed customers:
http://www.movingscam.com/forum/viewtopic.php?t=6495
http://www.movingscam.com/forum/viewtopic.php?t=4891
http://www.movingscam.com/forum/viewtopic.php?t=115

--Super Movers (independent) in Compton (?) or Sun Valley.
AVOID this company, which was formerly known as Isaac's Relocation Service in San Francisco with branches in Boston and Philadelphia. See this thread:
http://www.movingscam.com/forum/viewtopic.php?t=8548

Los Angeles area (including Orange County) moving companies are given letter ratings by the Los Angeles area BBB. Those ratings have fluctuated over time. See the following post for some examples:
http://www.movingscam.com/forum/viewtop ... 7822#27822
I've given the companies' letter rating as of 2/06 in the listings below.

Allied Van Lines agents

--Beverly Hills Transfer and Storage (Allied) in Gardena.
This company has an "A" rating with the Los Angeles area BBB. It was one of the companies mentioned to me as good to get a quote from when I called the CMSA anonymously recently to ask for recommendations.
We have a good review by "Butterfly" for a move from LA to FL:
http://www.movingscam.com/forum/viewtop ... 9178#29178 (interstate)
There is a rave review by "Allan" for a large two-household move from LA to Atlanta. He singled out the BH Transfer sales rep, Barry Eisen, and the long-haul driver, Albert Smith, for praise. He gives his email address if anyone wants to contact him about the move:
http://www.movingscam.com/forum/viewtop ... 8901#38901 (interstate)
Another person ("dgoldyn") was set to use it for a move from LA to FL but never came back to report:
http://www.movingscam.com/forum/viewtopic.php?t=3430 (interstate)
Somebody posted that BH Transfer gave him a very high estimate ($3000 above Gentle Giant and Blue Chip):
http://www.movingscam.com/forum/viewtopic.php?t=177 (interstate)

--Hilford Moving and Storage (Allied) in Ventura.
This company is rated "A" by the Los Angeles area BBB. As of 4/06 it had had 7 BBB complaints over the past 36 months.
"Tartbird" liked their estimator and was set to go with them for a local move, but never came back to report:
http://www.movingscam.com/forum/viewtop ... 2465#32465 (local)

--Jensen Relocation (Allied) in Lawndale.
This company with phone number 310-725-9151 and website www.jensenrelocation.com is rated "AA" by the Los Angeles area BBB. As of 4/06 it had had no BBB complaints over the preceding 36 months. "Nancy" (works for NAVL in CA) described it as an "excellent" company to get a quote from.

--Lambert's Van and Storage (Allied) in Los Angeles.
This company's phone number is 310-652-1555. I was unable to find a listing for the company with the Los Angeles area BBB. Recommended by Bill Ortmann (owns an Allied agency in another state):
http://www.movingscam.com/forum/viewtop ... 7058#57058

Atlas Van Lines agents

--Gentle Giant Moving & Storage (Atlas) in Hawthorne.
Gentle Giant used to be rated "A" but has slipped to a "B" rating with the Los Angeles are BBB. It has had 8 complaints over the past 36 months. It was praised by "Nancy" (works for a competitor).
One person ("Laurie") had a rather bad experience with them (delivery delay in the summer, but mainly communications problems with an employee named Patricia): http://www.movingscam.com/forum/viewtopic.php?t=2253 (interstate)
"GDBaer" liked GG's estimator (Mike) although she ultimately didn't go with them:
http://www.movingscam.com/forum/viewtop ... 7386#17386

Graebel Van Lines agents

Graebel services Los Angeles through its location in Corona, CA.

Mayflower Van Lines agents

--Blue Chip Moving & Storage (Mayflower) in Hollywood and Hawthorne.
This company has a "B" rating with the Los Angeles area BBB (someone posted that it was a "CC" in July 2005 - http://www.movingscam.com/forum/viewtop ... 9597#39597). It has had 12 complaints over the past 36 months. Another Mayflower agent told me that his company had experienced communications problems with them and therefore had not used them as a destination agent recently. He also said that there seemed to be some claims issues reflected in the official Mayflower data, although not much information was available. Also, another person in the industry told me that Blue Chip is located in a marginal area of Los Angeles (Crenshaw Blvd.) and he had observed the gate to its yard left open, which he felt was unwise from a security point of view. He also said that the large number of BBB complaints MIGHT be partially explained if the company serves a relatively low-income clientele that might be more inclined to complain to the BBB in hopes of getting some kind of settlement offer from Blue Chip, but obviously this is pure speculation.
There is a good review by "damfino" of a move from LA to Boston, singling out Blue Chip's estimator and the driver for praise:
http://www.movingscam.com/forum/viewtopic.php?t=2533 (interstate)
http://www.movingscam.com/forum/viewtop ... 3732#13732
There are also good comments by "patkhu" on Blue Chip's estimator for a move from LA to Austin, TX, although she moved with another company:
http://www.movingscam.com/forum/viewtop ... 0687#20687
"GDBaer" said she chose them for her move from LA to DC mostly because of their great estimator, Michael Sarro, but we have no final report:
http://www.movingscam.com/forum/viewtop ... 7386#17386 (interstate)
Just an interesting note: in the case of all three posters above, the estimator came up with a weight ending in -98 or -99.
"Butterfly" liked Blue Chip's estimator too, but ultimately went with Beverly Hills Transfer:
http://www.movingscam.com/forum/viewtop ... 7012#27012 (interstate)

--Las Virgenes Van Lines (Mayflower) in Simi Valley.
This company has an AAA rating with the Los Angeles area BBB. Mentioned but little information.

North American Van Lines agents

--Andy's Transfer & Storage (North American) in Glendale.
This company has an "A" rating with the Los Angeles area BBB. It received a quality award from the van line in 2005 (Customer Choice award). It was one of the companies mentioned to me as good to get a quote from when I called the CMSA anonymously recently to ask for recommendations.
We have a rave review by "JakeL" of a move from LA to NYC:
http://www.movingscam.com/forum/viewtopic.php?t=5749 (interstate)
We have a very good review by "latochi" of a move from LA to Chicago:
http://www.movingscam.com/forum/viewtop ... 1252#51252 (interstate)
We also have an excellent report by "jedd" on his move from LA to Philadelphia:
http://www.movingscam.com/forum/viewtop ... 1481#51481 (interstate)
And another person ("ajd") was set to move with them from CA to PA but never came back to report. This person chose them over Beverly Hills Transfer because Andy's was willing to give him a GNTE:
http://www.movingscam.com/forum/viewtop ... 3661#23661 (interstate)
We also have a good review by "damfino" of a local move with Andy's:
http://www.movingscam.com/forum/viewtop ... 3285#13285 (local)

--Beltmann Group (North American) in City of Industry.
Beltmann has many locations in the U.S. It is reportedly the largest agent moving household goods in the NAVL system. We have hardly any information on this branch. Although it has an almost unheard-of "AA" rating from the Los Angeles area BBB, industry people seem to think that there are better choices in Los Angeles.

United Van Lines agents

--Barrett Moving & Storage (United) in Thousand Oaks/Newbury Park.
This company is said to have bought out Award Moving & Storage, which at last report had a "B" rating with the Los Angeles area BBB. Mentioned but little information.

--Gemini Moving Specialists (United) in North Hollywood and Ventura.
This company with website www.geminimoving.com has an "A" rating with the Los Angeles area BBB. Gemini also has an office in San Diego and "BigLeeCalif" posted that his company (Chipman United in Concord) used Gemini when it needed services in San Diego, a good sign:
http://www.movingscam.com/forum/viewtop ... 2528#62528
We have two very good reviews. The first is by "patkhu" (Lisa) for a move from LA to Austin, TX:
http://www.movingscam.com/forum/viewtopic.php?t=2699 (interstate)
The other is by "mdoats" for a move from LA to South FL, singling out the long-haul driver from United, Jonathan, for praise:
http://www.movingscam.com/forum/viewtopic.php?t=4474 (interstate)
We also have good comments about the Gemini sales rep (Cletis Harris) by a person ("Mickey") who was going to move with them, but she never came back with a final report:
http://www.movingscam.com/forum/viewtopic.php?t=575 (interstate)
And there is a so-so preliminary review of a move including a baby grand piano from Santa Clarita to the Seattle area, mentioning communications problems:
http://www.movingscam.com/forum/viewtopic.php?t=5348 (interstate)
Another person ("hkornfeld") was leaning toward Gemini in Ventura for an interstate move from Ventura to VA but never came back to report. He said that a sales rep for another company told him that Gemini's Ventura warehouse looked like "a disaster zone":
http://www.movingscam.com/forum/viewtopic.php?t=2416 (interstate)

Wheaton Van Lines agents

--Aaron's Full Service Moving & Storage (Wheaton) in Van Nuys.
This company has the phone number 818-989-9953 or 800-989-9953. It has the DBA Micor Transportation Group (MC #424959). Under that name it has an "AA" rating with the Los Angeles area BBB with 1 complaint over the past 36 months as of 6/06.
"daisy88" told me in a PM that she had decided to go with them for a move to MA - she praised their estimator Leo and owner Corky for being up-front and helpful:
http://www.movingscam.com/forum/viewtopic.php?t=8580 (interstate)

Independent moving companies

--ABC Moving Systems (independent) in Canoga Park.
This company has an "A" rating from the Los Angeles area BBB with 4 complaints over the past 36 months. It was praised by "Don't Shoot" (works for an Allied agent in LA, but used to work for them) as doing a high-quality job and having long-term employees. It is licensed for local and within-CA only:
http://www.movingscam.com/forum/viewtopic.php?t=6969

--Delancey Street Movers-Los Angeles (independent).
A VERY GOOD PERFORMER with more than 5 good reviews and no bad reviews on this website. The parent company, the Delancey Street Foundation, has an "AAA" rating with the Los Angeles area BBB. Background, contact information, and multiple rave reviews are on its review thread:
http://www.movingscam.com/forum/viewtopic.php?t=2377

--Sterling Van Lines (independent) in Los Angeles/Bell.
This company has a "BBB" rating (just below A) with the Los Angeles area BBB with 7 complaints over the past 36 months. It has MC #290939 and website www.sterlingvanlines.com and should not be confused with the FL company on the Blacklist here.
Sterling in LA specializes in small moves going into and out of CA. I don't know whether it has tractor-trailers because I have seen only smaller trucks on the road. "Nancy" (works for a NAVL agent) has referred people with small shipments to the company and has said good things about it. She said that it sometimes brokers shipments out rather than hauling them itself. On interstate moves, it's probable that people's goods would be held in Sterling's warehouse until they had enough for a full trailer and transit times could be rather long, but this can be good for people who don't need their things right away. Pickup and delivery dates could be unpredictable.
Judging from posts here, Sterling frequently gives over-the-phone quotes based on an item list supplied by the customer or a weight estimate by another moving company. In reviews here, people have spoken favorably of Doug (sales) and Tony (dispatcher) at the company, and of the drivers.
No one else said this, but "kim" posted that Sterling required a 25% nonrefundable deposit to book a date and told her that they charge by "dimensional weight" rather than actual weight (dimensional weight is variously defined but it includes consideration of volume):
http://www.movingscam.com/forum/viewtop ... =1913#1913
Someone posting as "moving soon" remarked that Sterling said they would charge by dimensional weight for his interstate shipment, and he told me later in a Private Message that Sterling eventually dropped him when he started asking them a lot of questions (he went with Ship Smart instead):
http://www.movingscam.com/forum/viewtop ... 3295#33295
Someone else ("jen74") posted that Sterling was going to charge her about 40% extra for a definite pickup date on a very small shipment from DE to LA. It seemed as if she was going to go with them (she said they were much more responsive than ShipSmart) but she never came back with a final report:
http://www.movingscam.com/forum/viewtopic.php?t=3456
We have a very good review by "nowhere" of a within-CA move from LA to San Jose:
http://www.movingscam.com/forum/viewtopic.php?t=2306 (within CA)
We also have a very good review by "cathie" on a CA to MD shipment. It took three weeks to cross the country but she didn't mind:
http://www.movingscam.com/forum/viewtopic.php?p=33614 (end of thread)
We have a good preliminary report on a small move from LA to DC by "LA to DC" which was given to me in a Private Message. This is his initial post:
http://www.movingscam.com/forum/viewtopic.php?t=2053 (interstate)
There is a very good review by "Palo Alto" of a move within CA but it lacks detail and therefore is somewhat unconvincing:
http://www.movingscam.com/forum/viewtopic.php?t=6295 (within CA)
We have a basically good review by "janet" on a move from the LA area to Michigan, although transit time was very long and there was a lot of misunderstanding about when the delivery would take place:
http://www.movingscam.com/forum/viewtopic.php?t=5419 (interstate)
There is a review of a move by "memcnult" complaining that the shipment took two months to go from CO to San Francisco. It was on a truck rambling around the East Coast for weeks (http://www.movingscam.com/forum/viewtop ... 9968#39968 ). The poster states that the company is somewhat disorganized and maybe a bit incompetent, and says that someone commented that East to West moves may be more of a problem than the reverse:
http://www.movingscam.com/forum/viewtopic.php?t=5457 (interstate)
Another person ("dgoldyn") had Sterling cancel on him at the last minute, but they did find another company, Beverly Hills Transfer, to pick him up for a move from LA to FL:
http://www.movingscam.com/forum/viewtopic.php?t=3430 (interstate)

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Tue Jun 27, 2006 3:48 pm

Read the link before and go from there.

I can't recommend specific van lines, but in the LA area you will find agents of Mayflower, United, North American, Allied, and others.

http://www.movingscam.com/news/findmover.shtml

Lee
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Fragile Van Lines

Postby MusicMom » Tue Jun 27, 2006 10:00 pm

"Fragile Van lines"? Doesn't really inspire confidence, now, does it?

Jonatan Bahat, the owner, teaches Scientology courses as a side gig.

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Tue Jun 27, 2006 10:10 pm

Maybe the name fragile has dual meanings....

Like we used to joke about the YUGO... Get hit You Go Straight To Hospital.

Jim I agree with your assessment of the movers in this area..

I'd just like to say this though. I wouldn't categorize Blue Chip as a whole as not being stellar. The Hollywood office is the only one that Chipman dealt with for our national account o/a and d/a work.

Lee
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: Fragile Van Lines

Postby MusicMom » Tue Jun 27, 2006 10:12 pm

He copied Diane's list. She can adjust it, if you want to talk to her.

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Fragile Van Lines

Postby Diane » Tue Jun 27, 2006 10:15 pm

BigLeeCalif wrote:Jim I agree with your assessment of the movers in this area.

That isn't Jim's assessment - he just cut and pasted what I posted in my summary post linked to below, which in turn is just a compilation of comments and reviews by industry people and customers on this website.
Diane
Check out domestic companies on this thread. Click here for a detailed, authoritative article on international moving.

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Tue Jun 27, 2006 10:17 pm

Ok...

Crenshaw isn't the best area for a moving company but they have that one, and another one in Hawthorne I think...

Hawthorne has the warehouse I believe.

Lee
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

Diane
Posts: 15824
Joined: Tue Oct 07, 2003 12:18 am
Location: Los Angeles

Re: Fragile Van Lines

Postby Diane » Tue Jun 27, 2006 10:33 pm

This is the address of Blue Chip according to the CMSA:

Blue Chip Moving & Storage
13525 Crenshaw Blvd.
Hawthorne, CA 90250

I believe they also may have an office in Hollywood, but the warehouse is in Hawthorne.

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Tue Jun 27, 2006 10:47 pm

Ok.. I thought they used to have another one closer up into L.A. besides Hollywood, but maybe closed it.

I guess I should call my old buddy Jack Dooty and find out their current capabilities.

Lee

P.S.

I was corrected on that being your moving company assessments.. My bad.
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

Nancy
Posts: 2255
Joined: Wed Mar 10, 2004 7:24 pm
Location: California

Re: Fragile Van Lines

Postby Nancy » Thu Jun 29, 2006 11:30 am

Blue Chip closed the office and warehouse in Hollywood quite some time ago. They are only in Hawthorne now.

BigLeeCalif
Posts: 4645
Joined: Sat Aug 23, 2003 5:59 pm
Location: Escondido, California

Re: Fragile Van Lines

Postby BigLeeCalif » Thu Jun 29, 2006 11:35 am

They must have taken a drastic nose dive...

The Hollywood office was their revenue making office, and Hawthorne basically was for local and warehouse work.

They used to look down their noses at us, because we would get calls from entertainers wanting to move in and out of the LA areas, and they supposedly had exclusive rights....

Oh well...

Lee
"It is better to keep your mouth shut and appear stupid than to open it and remove all doubt" Mark Twain

rt57413
Posts: 105
Joined: Tue May 30, 2006 10:02 am
Location: New York

Re: Fragile Van Lines

Postby rt57413 » Fri Jun 30, 2006 11:52 am

Stay away from Fragile and do more research


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